Not Really
I fail to see how you come to the conclusion that the redundancies will effect customers?
AS the article clearly states TTR and TTT are now made up of three different businesses (Talk Talk, Tiscali and AOL) and they are simply saying 'Well we don't really need three IT teams, Three Provisioning teams, Three Finance teams, Three Tea makers, Three stooges' and are instead integrating them into a single unified Support function able to actually communicate and respond to issues more quickly.
Simply put? they are preventing themselves turning into BT where there are more chiefs than Indians and even a visit to the Toilet needs 4 votes and 10 meetings before another is called about which way to flush.......
Biting the hand that feeds IT
