* Posts by Skoorb

285 publicly visible posts • joined 25 Jan 2011

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Feeling lucky, punk? Storage biz crams virty PCs into RAM

Skoorb

Sounds good but...

What happens when you need to reboot a server, the mains power dies and you're stuck with a few minutes of UPS (assuming it works) or a system crashes? How often is everything actually written to some form of persistent storage?

I can see a power failure taking a business out for days or weeks, rather than just a few hours or one day if you are unlucky enough to have an unexpected power failure. And you will experience one, one day.

If *everything* is written regularly it might be quite nice, but then you wouldn't get the drastic reduction in storage traffic or storage utilisation they are claiming.

BT to slap overalls on 1,000 new bods in fibre broadband boost

Skoorb

Re: Can't come soon enough

Who's your ISP? If it's TalkTalk or Plus.net then they have very good forums that can help with this.

Otherwise just lob in a formal complaint though http://www.ispa.org.uk/consumers/complaints/ and keep pushing.

Microsoft unwraps sysadmin-friendly Office 365 for biz update

Skoorb
Unhappy

Yup

The pricing does seem a little on the steep side for businesses. Especially as there are plenty that don't want (or can't have for regulatory and legal reasons - the entire NHS anyone?) cloud storage of all their emails and documents.

Anybody know what your friendly local distributor can offer you on pricing? Surely it can't just be list price direct from Microsoft or nothing?

When open source eats itself, we win

Skoorb

Re: Agree

Have a quick look at the Cherokee web server whilst you are at it; it's a rather interesting project.

Life after Cisco: I've got 99 problems but a switch ain't one

Skoorb
Go

And for routers?

Just a warning for the future. Whilst the gear is great, the dealings I have had with Dell's router CLI made my brain hurt. It was fully capable, it just made no sense at all. I hope that they have improved that recently.

I'm glad that people are looking outside the normal Cisco / Juniper mix for routing and switching gear. I've found HP's switches to be rather good as well.

Intel to leave desktop motherboard market

Skoorb

Re: Intel Desktop Mobos

So, serious question. What would you recommend as a replacement brand of motherboard that has the next best system support and reliability?

Lloyds TSB, Halifax tech stumbles into the cold, goes titsup for hours

Skoorb

Re: Irritatingly vague system anyway

I think the outdated information you are working from will be due to the phased introduction of compliance in the UK, the regulations only came into force EU wide on the 1st January 2012, before then there was nothing stopping banks from delaying some payments.

Skoorb

Re: Irritatingly vague system anyway

FPS doesn't do international, no, but SEPA (Single Euro Payments Area) and the PSD (Payment Services Directive) require payments to happen that quickly - international payments use a non-domestic system, FPS is domestic!

For the timescales in a simple document, see this press release which explains everything: http://www.paymentscouncil.org.uk/media_centre/press_releases/-/page/1995/

If you want more detail, keep reading.

International is detailed at https://www.ukpayments.org.uk/payment_options/cross_border_payments/single_euro_payments_area_(sepa)/

The PSD is summarised at http://ec.europa.eu/internal_market/payments/docs/framework/psd_consumers/psd_en.pdf

For detail, see article 69 of the directive:

"Member States shall require the payer's payment service provider to ensure that, after the point in time of receipt in accordance with Article 64, the amount of the payment transaction is credited to the payee's payment service provider's account at the latest by the end of the next business day. Until 1 January 2012, a payer and his payment service provider may agree on a period no longer than three business days. These periods may be extended by a further business day for paper-initiated payment transactions."

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32007L0064:EN:NOT

And finally, the design of the Faster Payments Service can be found at http://www.fasterpayments.org.uk/faster_payments/how_to_use_the_faster_payments_service_new/-/page/1943/

Skoorb

Re: Irritatingly vague system anyway

The Faster Payment Service (http://www.fasterpayments.org.uk/) was created to allow banks to comply with the Payment Services Regulations 2009 (http://www.out-law.com/page-10370). The key part of these regulations is that all bank payments initiated by consumers to anywhere in the EU must complete by no later than one working day. The previous scheme, BACS, took three working days.

The FPS has a 'deadline' of two hours from payment to complete. However, some banks may 'hold' payment requests before initiating them into the FPS to complete fraud checks. However long the banks hold a payment, the regulations are clear that the payment must still complete within one working day.

The old BACS is still in operation, but mainly for businesses and direct debit payments as they fall outside the scope of the PSRs one-day requirement.

Here we go again: New NHS patient database plan sets off alarm bells

Skoorb

Re: cloudy flexibility meets touchy-feely

Yup. Even in Canada, where provincial government health insurance schemes cover everyone.

And we have one already in this country, just not for medical records: http://www.connectingforhealth.nhs.uk/systemsandservices/ssd/prodserv/demo. Everyone who has an NHS Number is in the Exeter system, so, amongst other things, provider NHS Trusts (hospitals etc) know who to bill when they see a patient.

This type of system is even in Canada, where provincial government health insurance schemes cover everyone.

Skoorb

Re: The NHS and electronic patient records...

This was the idea of the last government:

http://www.youtube.com/watch?v=YJxTznwRzs4

Sounds like the same target (which is a good idea, just the implementation is the issue).

Sheffield ISP: You don't need a whole IPv4 address to yourself, right?

Skoorb

Re: The Department for Work and Pensions

Sorry, nope, that's the entire Government Secure Intranet, currently 80% of addresses in that range are in use, the remaining space is earmarked for the new Public Services Network:

http://www.whatdotheyknow.com/request/internet_protocol_ipv4_address_a

http://www.whatdotheyknow.com/request/internet_protocol_ipv4_address_a_2

Skoorb

Re: No surprise, I predict that there will be more to come

RIPE NCC in September:

"On Friday 14 September, 2012, the RIPE NCC, the Regional Internet Registry (RIR) for Europe, the Middle East and parts of Central Asia, distributed the last blocks of IPv4 address space from the available pool...

"It is now imperative that all [ISPs] deploy IPv6 on their networks to ensure the continuity of their online operations and the future growth of the Internet."

Somebody didn't read the memo.

http://www.ripe.net/internet-coordination/news/announcements/ripe-ncc-begins-to-allocate-ipv4-address-space-from-the-last-8

Don't shoot the Windows Live Messenger, cry IM users

Skoorb

Luckily, you can disable automatic acceptance of video calls in the settings; all incoming video calls will then automatically fall back to plain voice calls.

It's really good.

Which qualifications are worthwhile?

Skoorb
Happy

Re: Which qualifications are worthwhile?

Just to scare you off a bit before you go jump careers:

http://www.reddit.com/r/sysadmin/wiki/bootcamp

It's worth a read. If you are still interested after reading that and all the links, it *might* be worth going for.

iPhone 'Do Not Disturb' bug to self-destruct on Monday

Skoorb

Re: Oddest bit

This is the thing.

It seems that far to many programmers don't want to use available APIs or libraries when needing to do something very standard. All major operating systems come with date and time libraries, and major programming languages even come with standard APIs to do this sort of thing (or are an easily available well known library if you're going low level). There should be no need for most programmers to ever have to implement anything to do with dates or times, standard TCP/IP communications, file reads and writes, encryption and hashing etc. For dates and times if you can't explain leap years and leap seconds (yup, leap seconds are a thing on most POSIX systems by default, but not default Windows), and have a defensible argument for if you are going to implement support for them, you shouldn't be trying to do it, because you don't understand it.

END OF THE WORLD IS NIGH: TalkTalk no longer worst ISP in UK

Skoorb
Facepalm

Re: Optional

Bulldog Broadband were owned by Cable and Wireless, who sold them to Pipex, who then got borged by TalkTalk.

So, anywhere you see Bulldog (I'm assuming you're looking at the SamKnows exchange checker), it's now TalkTalk.

Skoorb

Re: Can't be that bad

No, it means that one in three thousand succesfully found and filled in this form: https://stakeholders.ofcom.org.uk/tell-us/formal-phone-company

A data centre that takes care of itself? It's...the dream

Skoorb

For anybody who actually works in data centre operations

There is a mailing list (NANOG / UKNOF style, but much lower volume) dedicated to data centre stuff.

So, we're talking topics on switches, inventory management, environmental monitoring and cooling etc.

If anybody is interested, you can subscribe over at http://puck.nether.net/mailman/listinfo/dc-ops

GPU-stuffed monster cracks Windows passwords in minutes

Skoorb

Re: Shock Horror

There is actually a registry (or Group Policy) switch in Windows that jumps up system cryptography levels, but not many people know about it or use it (outside of US gov contractors anyway). It's the "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" setting. See http://support.microsoft.com/kb/811833

Though it changes a lot of encryption defaults to AES-256 and SHA1 for hashing (or triple DES on Windows XP and older) I believe you would have to change NTLM authentication separately, like has recommended at http://support.microsoft.com/kb/147706 for over 10 years... Though disabling NTLMv2 is harder to do, rather annoyingly.

IBM drops Lotus brand from next version of Notes

Skoorb

Re: Lotus Approach, 1-2-3, and Word Pro

Well, they sort of are being.

IBM is currently in the process of replacing them with "Apache OpenOffice IBM Edition". As far as I can tell this means that they are lobbing some code and features into the Apache version of LibreOffice... It's been coming since January though and there is still no word on what it will actually look like or how much IBM code will be open-sourced. The code is supposedly in Apache now and will be seen in a real product shortly after OpenOffice 4.0 is released.

From their FAQ:

"Q13. When will the Apache OpenOffice the IBM Edition be available?

A13. IBM does not dictate the release of this code and works within the Apache OpenOffice community. IBM

expects Apache OpenOffice the IBM Edition to be available shortly after the final Apache OpenOffice 4.0

release is complete..." See here: https://cwiki.apache.org/confluence/display/OOOUSERS/AOO+4.0+Release+Planning

"Q22. What is going to be different between Lotus Symphony 3.0.1 and Apache OpenOffice the IBM Edition?

A22. The major differences our users should expect will be in 2 areas. Apache OpenOffice does not run on

the Lotus Expeditor platform which will change hardware requirements and startup time. Apache OpenOffice

will also operate more like Microsoft Office in that each application will launch in its own window. There will

also be slight differences in the look and feel. There will be more functions available as well with the inclusion

of the Database and Drawing applications. All content created will transition seamlessly.

The other difference is that Apache OpenOffice will not be able to be embedded in the Lotus Notes

application. It will only run in standalone mode."

Avira antivirus patched but still not fully Windows 8 ready

Skoorb
Unhappy

I've seen this happen before.

A rather well liked (by customers) anti-virus firm did this with Windows 7 SP1.

Any ESET product didn't work with SP1 (at all, as in total crash), and there were loads of customers, both companies and individuals, trying to file support requests and bug reports from the first preview. Eset's response was "we don't support pre-release software". Everyone had to wait for the thing to hit general availability before Eset would open a bug (and everyone who tried to install SP1 going mental). Cue a heck of a lot of scrambling around by them to get a fix out - took them two weeks and then they had to improve that later.

So, I'm guessing this was another "we refuse to test against anything that hasn't hit general availability yet" policy.

Not good.

Axe falls on Directgov as GOV.UK launches

Skoorb

Re: Useless...

Sorry. You're wrong about what you want. They are right.

See http://digital.cabinetoffice.gov.uk/2012/10/16/meeting-the-needs-of-businesses/

Basically; bog off to a third party website, they only cover 'popular' content in summary form; you are a busy business man rushing about with a Bluetooth headset stuck in your ear and don't have time to read words!

Skoorb
WTF?

What the hell are they running it on!?

Oh just look at all the hip web buzzwords of the day products that they are running it on: http://digital.cabinetoffice.gov.uk/govuk-launch-colophon/

My word.

TalkTalk somehow retains most-complained-about-ISP title AGAIN

Skoorb

Re: LLU win

Xilo.

You sir have hit the nail on the head.

Xilo, 'pro' up to 24Mb broadband, excluding line rental, £316.65 a year inc VAT. Including BT line rental saver (£129 per year) is £445.65 a year.

TalkTalk's package including line rental, curently on offer for £153 per year.

So, the extra £292 pays for the customer service.

Interstingly, going to TalkTalk business direct for the Homeworker package (which anyone can do and have *very* nice service from guys in the UK including geting BT engineers out within 4 hours as part of the contract if neccesary) nets you a yearly price of £352.80.

So, you pays your money and you takes your choice.

Skoorb

But the 'complaints' recorded are not what you think of as 'complaints'.

The only 'complaints' data Ofcom use are where people fill in the details on this website: http://stakeholders.ofcom.org.uk/tell-us/formal-phone-company (or by ringing them on a special number between 9 and 5).

'Complaints' to the ISP or the Ombudsman do not count towards this figure - you have to tell Ofcom yourself!

I'm amazed the figures are this high, as hardly anyone bothers to tell Ofcom as well as submitting complaints to the ISP direct.

This is a story in itself. :-(

Microsoft seizes Chinese dot-org to kill Nitol bot army

Skoorb

Re: Well..

"Not really a solution though is it?

You seize 3322.org, the virus dials home to 3323.org, you seize that... - what's the maximum length of a domain name?"

The notice posted from the domain name operators says that they are offering free transfers to 8866.org 2288.org 9966.org 7766.org and 6600.org.

The translation of the notice is hilarious:

"If your domain name is manslaughter, causing error resolution, please contact our customer service to verify the situation, we will help you solve."

http://translate.google.co.uk/translate?u=http%3A%2F%2Fwww.pubyun.com%2Fp%2Fnotice%2F

UK govt to KILL OFF Directgov within weeks

Skoorb

Re: It's not bad

"It's quick and accurate to find information I need even if it then links back to Directgov for the content. "

That's designed to go away. Their <a href=”https://www.gov.uk/designprinciples#second”>Second design principle</a> (click "show examples") makes clear that they want this to be as content-free as they can possibly get away with, and only have it covering topics that noone else could ever cover and are of mass interest.

Skoorb

Although it's been mentioned in the comments of a previous article, for an idea of how experienced the team is have a read of their (rather breathless) blog at http://digital.cabinetoffice.gov.uk/

Though not all of the ideas are bad: https://www.gov.uk/tour and https://www.gov.uk/designprinciples

Oh, and you can always go 'fork them on GitHub' https://github.com/alphagov/

NHS eye hospital embiggens in-house open source system

Skoorb

Project website

For anybody interested, the homepage for the project is http://www.openeyes.org.uk/

Here we go again: Critical flaw found in just-patched Java

Skoorb

Re: I wonder... Compiled JAVA?

Of course. It's similar to how Android works with it's Dalvik version of Java (java bytecode is compiled closer to machine code on package installation).

And it's easy to do yourself anywhere: http://en.wikipedia.org/wiki/GNU_Compiler_for_Java

But the GNU version a bit on the flakey side, and cannot compile everything. There is a 'commercial' option that works more relaibly, but it costs: http://www.excelsior-usa.com/jet.html

Also, be aware that compiling to machine code in advance can actually *decrease* execution speed, since the JVM watches how the code is executed to gather information on how methods should be compiled for optimal efficiency, especially when the JVM is run in 'server' mode using the -server flag to enable way more aggressive optimization.

But none of these options will have any effect on the bugs in this article, since they all appear to only have any effect on 'sandboxed' applications run in a web browser. Applications run directly are not placed in a sandbox, just as straight machine code isn't.

Amazon tries to freeze out tape with cheap 'n' cloudy Glacier

Skoorb
WTF?

Re: It's cheap as chips

That's a very good point. I naively assumed that it meant you had 24 hours to *start* downloading the job, but after having a look at the actual API reference it looks like at some random time after 24 hours it may just reset the TCP connection and return a 404 for any attempts to resume. That's just plain stupid.

Which unfortunately means that it's essentially unusable if the amount of data you store on it is greater than the maximum you can pull down your internet connection in 24 hours. That is unless you fancy doing a lot of maths to request multiple jobs about 12 hours apart and you can guarantee that you can maintain a constant download rate over the whole period.

Skoorb

Re: It's cheap as chips

Oh, and as well as the $369.80 fee for a 1TB download at 80Mbps, it's probably good to know that you can't assign file names to archives (Object Keys in AWS speak). So have fun with that one when it comes to download.

Skoorb

Re: It's cheap as chips

Well, it's sort of cheap.

I've just had a good look around their site (and the AWS blog) and have found out a few things.

First, the data is stored redundantly (specifically can cope with failure of two stores simultaneously), and you can choose if you want it in the US, EU (Ireland, 10% more expensive) or APEC (Singapore, 12% more than the US).

You store data in 'archives'. Once you have uploaded an archive, you cannot change it (though you can add to it and delete the whole thing), you are charged for three months of storage as a minimum, and if you want to download it, you have to get the whole thing. So make sure you split your data up - each archive needs to be a file!

After requesting an 'archive' for download, you have to wait 3-5 hours before you can start to download it. You then have 24 hours to get it.

You need to know what you have stored. A list of the description (if you provide one), creation date and size of each archive is available, but is only updated once per day; if you need any more info you have to download the thing.

You can only download 5% of your stored data per month *pro rated daily* for free. After that, prices go up very fast! As an example, if you stored 1TB of data, and wanted to get the whole thing you would be charged about $369.80 (excluding taxes). (again, 10% more for EU, 12% more for APEC).

So, only good for archiving if you are pretty sure you're not going to want to get most of it back.

Working for the download charge:

Peak hourly retrieval for the month = 36 gigabyte per hour (80Mbps)

Billable peak hourly retrieval = Peak hourly retrieval (36) - Free retrieval hourly allowance (1.7GB) = 34.29

Retrieval fee = Billable peak hourly retrieval (34.29) x Hours in the month (720) x retrieval price ($0.01) = $246.92

Then you add the data download fee at $0.120 per GB. So 1024* 0.12 = $122.88. 122.88+246.92 = $369.8

Drilling into Amazon's tape-killing Glacier cloud archive

Skoorb

Re: Retrieval Fees

Well, make sure you read the 'peak' bit of the calculation. That's the rate that is multiplied over the number of hours in the month... I worked it out as getting on $400 to download 1TB if you have 1TB stored, assuming 80Mbps. You also have the fun of data only being available for download for 24 hours (from 3-5 hours after you ask for it), and not getting any filenames back, just random strings.

Though as another commenter pointed out, you can always pay them to post you some discs ($80 per disc plus $2.50 per hour of data writing time), it actually seems to work out cheaper if they don't charge the 'retrieval fee'. If they do charge the 'retrieval fee' (which isn't made clear), then the charge is dependant on the speed of the network within their datacentre!

I would love some real world examples of how to actually go about getting large chunks of data out of this thing and how much the various methods will cost. At the moment it's just too ridiculous for words.

Skoorb

Re: devastating - not

You can quite easily get a direct link to them via VLANs at a few major internet exchanges. It's only $1620 per month for a 10Gbps port (excluding all data transfer).

http://aws.amazon.com/directconnect/

Optical Express 'ruined my life' gripe site lives on

Skoorb

Go get it done by 'proper' surgeons then

Lets not forget that the best surgeons (of any discipline) in the UK tend to work for the NHS in one form or another. So, why not go get it done by them?

See http://www.cmft.nhs.uk/royal-eye/our-services/laser-vision-correction.aspx for example. This eye hospital is one of the biggest in Europe and is one of the leading research centres in the world and is more than happy to take your money at rather competitive rates.

New MPEG format paves the way for UHDTV

Skoorb
Happy

Re: HDTV at 8k! Just wow!

I saw an Olympics highlights package in this on Saturday at Broadcasting House. It's ridiculous! See http://www.bbc.co.uk/blogs/researchanddevelopment/2012/08/the-olympics-in-super-hi-visio.shtml for a really interesting read.

Postgres-on-steroids wields bare metal in Oracle, IBM skirmish

Skoorb

EnterpriseDB?

As good as the EnterpriseDB version of Postgres is (and boy it's good) it doesn't do any sharding like this. I wonder when you would choose this version of Postgres over the clustered EnterpriseDB version, and what features you lose from the sharding - especially as the EDB version seems to have more flexible licensing and drop in Oracle compatibility. Anybody with more experience in this type of thing care to shed some light?

SMART's new SSD wrings extra juice from MLC flash

Skoorb

Re: "can do 50 full drive writes a day for five years"

Right. I've dug around their website a bit. Most of the stuff is very light on details, the best I can get is from a whitepaper (http://www.smartstoragesys.com/pdfs/WP003_Guardian_Technology.pdf), which, when you get past all the snazzy graphs going upwards, has a few important things in:

- It includes a "Redundant Array of Memory Elements", so yes, there is a lot of redundancy.

- They "treat each cell individually thereby maximizing the effects of stronger flash elements (i.e. those that exhibit higher performance capability) while minimizing the effects of weaker elements". How they know what is 'strong' and 'weak' though I have no idea.

- A job lot of statistical error correction on reads.

- Lots of cache to reduce writes, with some chunky capacitors for when the power fails.

Most importantly though is that they will (to a certain extent) put their money where their mouth is: they give a 5 year guarantee for up to 25 full drive capacity‐writes/day.

So interesting, but I would like more technical information on how they go about this.

Skoorb

Re: "can do 50 full drive writes a day for five years"

So, the big question should I buy this or a Kingston etc from http://forums.reghardware.com/forum/1/2012/06/09/review_ten_sata_3_ssds/ (search for the "HP SSDs" post).

Mozilla shoots down Thunderbird, hatches new release model

Skoorb

Re: Mail without a mail client

Off to Opera Mail for me I guess then.

BT Vision beats rivals to honour of being worst UK Pay-TV

Skoorb

Re: Talk-Talk Bottom? Same old, same old.

You don't have to ring an 0870 number from your mobile, their number is 0203 441 5550 (see http://help.talktalk.co.uk/app/answers/detail/a_id/2064).

Department of Health tests online NHS 111 helpline

Skoorb

The phone service has been running in test areas for a few years.

For a cheesy video that explains how the back end system works, see http://www.youtube.com/watch?v=GA-zhgY7XII It's sort of interesting for techies. Though you may wish to jump 2 minutes in.

It started in County Durham in 2010.

It's now running in County Durham and Darlington, Lancashire (excluding West Lancashire), Lincolnshire, the London boroughs of Croydon and Hillingdon, Luton, North Derbyshire and Nottingham City, and on the Isle of Wight.

The tag line is "111, when it's less urgent than 999".

The idea is that is replaces NHS Direct, and all local urgent care phone services, so out of hours access to GPs for example will go through them. This makes it easier for patients. 111 is also free to call, even from mobiles.

The other advantage is that if you ring it and need an ambulance, they can dispatch one without any delay, exactly as if you had rung 999. In fact, in some areas (Durham and Lancashire for a start) 111 actually puts you through to the ambulance control room anyway, just as a lesser priority.

See www.nhs.uk/111

It's like the 101 number you ring to get the police if it's not an emergency.

Disabled can't 'Go Compare' on price comparison websites

Skoorb
Thumb Up

Re: Not so easy

Tiresias is a start: http://www.tiresias.org (strapline: Making ICT accessible). It's been around for a few years now.

They even have a clear font: http://www.tiresias.org/fonts/

Though they're now moving most of the website content to http://www.rnib.org.uk/professionals/webaccessibility for some reason.

"Our free online information will help you design and build accessible websites. We have technical, design and editorial guidance, plus information on testing, standards, articles and links to useful resources. "

Google counters juice V8 Javascript engine

Skoorb
FAIL

Re: It's still proprietary

Umm.

Is a BSD licence not Open Source enough for you?

http://code.google.com/p/v8/

Barclaycard site falls over, web payments impossible

Skoorb

CacheCheck

If you want to know what DNS results appear to different parts of the world, try https://www.opendns.com/support/cache/

Online criminal records checks to save Surrey council £300k

Skoorb
Unhappy

It's not done 'caue you didn't like it.

We've been there and done that, it was scrapped 'cause everyone (including most people here) hated the idea.

It was called the "Vetting and Barring Scheme" and it was essentially a 'registration' you applied for where your employer would be sent a note if you got a relevant conviction and or were added to a relevant child protection list. Remember? It was cancelled because people didn't like the idea of being 'registered' they much preferred the idea of having many entries on the CRB's systems every time anybody wanted a spot check of your criminal record on that day.

See http://en.wikipedia.org/wiki/Independent_Safeguarding_Authority#Vetting_and_Barring_Scheme.2C_the_original_structure_and_design.

Lords give automatic smut censorship bill the once-over

Skoorb

Re: Already in use

Yup. I'm currently jammed in O2's mobile "whitelist" mode somehow. This means I cannot access websites like, say, www.talktalk.co.uk, http://www.national-lottery.co.uk or www.theregister.co.uk, but can access O2's own internal sites and the BBC.

I cannot remove it myself (just get an "internal error" message) reporting as a fault did nothing, re-reporting it and getting it sent to the "escalations team" has also done nothing.

I'm going to have to write them a complaint letter now asking them to remove the filter! I have no other idea what to do.

Ambulance satnav not to blame for asthma attack boy's death

Skoorb

It depends on the Ambulance Trust which in vehicle computer system they buy, but basically it is NOT a sat nav, it's a multi purpose computer. The computer links to the control centre and displays information about the patient as well as directions and other stuff.

Also, the ambulances are in radio contact with a dispatcher in the control room, the call taker you speak to when you dial 999 is on the other side of the room to the person controlling the ambulance, so there's no delay, they can even listen into the call if the need more information whilst rerouting the ambulance. The control centre normally has manual control of routes if the need to, is updated on road closures by the police when they happen, and if all else fails can tell them where to go by radio whilst staring at a big OS map on a screen in front of them (dispatchers normally have at least three screens, one ALWAYS displaying a map with caller and vehicle locations).

The control centre staff can also do everything by paper if the computers go down; they have big maps, books, wipe off cards and flowcharts etc in their desks and there should be at least two backup control centres in different locations, though the last backup is normally the police or fire service. In North West England for example there is a control centre in Preston, Manchester and Liverpool, each with about 100 control staff.

A big problem with routing is callers not knowing where they are - if you call from a mobile or from behind some badly configured corporate switchboard that actually connects the call to the telco at a different address, then the dispatcher tends to be looking at a big red X over a mobile cell tower; they can still send an ambulance racing towards it, but if the call taker can't locate you from what you're saying it can take a while to find you.

In this case though it does look like a computer failure of some kind, as otherwise the first rapid car responder wouldn't have made it straight there.

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