40 posts • joined 31 Dec 2010
The suspense is killing me, I'm in the US.
Sounds par for the course for Experian
Here in the US I've dealt with the Experian website when trying to get my credit report. Technical incompetence and customer frustration seem to be company values.
Re: add a sticker
This is what AT&T does with their UVerse routers in the US. The sticker on the side has the IP, MAC, serial number, and default login credentials. The passwords are unique to each router and are strong (with alphanumerics, upper case, lower case, and special characters). This ought to be standard practice with all routers.
@ Mark 65.
"@Ledswinger: A truly ignorant response. Beancounters control the purse strings so best of luck getting the purchase signed off. You also neglect the fact that most managers are ignorant to the need for better kit whilst making sure they have something way beyond what they need for email and internet sat on their desktop."
Back in the late 90's in a large company, this was absolutely true for me (and many others). IT wanted to get me an upgraded machine because the old one I had kept crashing with memory errors due to overtaxed hardware. Today, however, in another company, the IT department does *not* fight for what users need. They are often the impediment that prevents people from getting the kit & network access they need. They have been known to be afraid of making changes to a setup done by someone no longer with the company. They're forcing a new VPN "solution" on us that doesn't even support all the machines & OS's our staff runs ffs (all of those machines & OS's were OK'd by upper management). They treat the support they provide folks on getting VPN to run on the non-supported kit as a gift, which they weren't even going to provide but by the kindness of their hearts, they decided to.
Sometimes it is a manager who is ignorant or can only see the choices they are used to preventing people from getting what they really need. Sometimes both management and IT have this fear of "but that's not the way we have always done things".
Just because in your experience it's always the beancounters at fault doesn't mean others can't and haven't had a different experience.
Re: Installation includes support
I'll trade you. For me (in the US), the Firefox spellchecker reverts from the US to the UK dictionary on a regular basis.
Although I don't agree with charging a fee for Firefox because support. Unless people are OK with them charging an extra fee for support for every other piece of software you had preinstalled or installed later, because they all add support complexity.
Having priced a Dell laptop recently, I didn't recall any other software where you needed to pay for the install (not the software itself), so I checked. While they do charge for licenses, they don't charge any fees for *installing* any other software. In fact, the Adobe software they offer is cheaper to add to a Dell computer than buying it off the shelf (because of OEM licensing). They toss in a 1 year subscription to McAfee for free. They don't charge anything, licensing or installation, for all the crapware they bundle either. Why is Firefox singled out?
To be fair, I don't even see Firefox available as an option on an a few systems I looked at just now, in the US.
@Paul Leigh - Generally, I'm a fan of voting with my wallet, and do so. The problem is that it only works if there is a preferable alternative. In this case, if Microsoft, Google and Apple are all doing the same thing, I can't avoid them & still get certain things, like a smartphone. Given the demand for smartphones alone, most people aren't going to boycott enough products from any of those three companies for them to notice, unfortunately.
Re: Are they turning their ecosystem into an ad platform?
Wrong assumption. I hadn't *wanted* a Smart TV, because I was leery of something like this or a security issue. When looking at the options for the size TV I wanted, there weren't many non-Smart-TVs. I didn't want a security issue, I would have preferred more choices to be available, but they weren't. At least in the US, the TV manufacturers are very keen to shove Smart TVs down people's throats, whether we want them or not.
Are they turning their ecosystem into an ad platform?
Recently, I contacted Samsung because ads had started appearing in the Smart Hub part of my "Smart TV". Digging into this, I found that Samsung is making noise about their "Premium Interactive Advertising" on Smart TV's.
The Samsung representative who replied to me (who was very polite and well written) confirmed that users have no way of disabling ads in the Smart Hub. That's right, Samsung sees your TV as a way of delivering ads to you with your media. They don't see your property as yours, but theirs, to make *them* money.
This makes me seriously consider the possibility they will start delivering ads on other devices that will have the Samsung platform. If they see TV's as their money making vehicle, why not tablets, phones and watches?
Re: Jesus Christ
There is a better system. It's already used by Disney parks and some automobile registration offices in Texas.
You get a ticket saying the wait is x minutes long. When it gets to be near that time, you go back to the queue. The wait may be hours when you first get your ticket, but you only need to spend a few minutes physically standing in a queue.
This doesn't give you bragging rights with other fans. It also doesn't give you the chance to show the world the lengths you will go to for your iThingie by your presence on a sidewalk for days in the rain. It would deprive Apple of the free extra publicity.
Both a user and a sysadmin problem
While I certainly agree that there is a problem with an employee that gives 3rd party apps access to corporate data against company rules, any decent sysadmin is going to want to know how to prevent this in the first place. It's very similar to the concept of employees who try to hook up a personal device to the corporate network at the office or over VPN against the company rules. People do these things anyway out of ignorance or arrogance. The competent sysadmin tries to make their network as secure as possible against unauthorized access, even from their own employees.
As an example, my company has a policy that unauthorized mobile devices can use our company wifi but not access certain internal resources. Rather than just have a company rule saying "don't do this" and leave network security to chance, there are network policies in place to ensure unauthorized devices can't access what they shouldn't. If our sysadmins told our management they simply don't need to secure the network against things users were told not to do, they'd be sitting in HR right after the person who violated policy.
More tech doesn't fix stupid
This, and the observation that the badge will be used as a stick, are why Motorola will probably make lots of money on this without the brick & mortar shopping experience changing for the better. Management of brick & mortar stores will eat this up, while staying in denial about the real issues that cause customers to go online rather than to the local shop.
True story - I was at Best Buy one day, a US electronics & computer chain. I was just trying to buy a Display Port cable. They are new enough to the market, I couldn't find them at other local stores. I was really trying to give brick & mortar stores a chance, and I wanted to get the cable that day. How hard could it be to buy a cable?
One sales associate had no idea what I wanted & directed me to the wrong area of the store. The other sales associate I talked to wouldn't believe there was such a thing as a DisplayPort cable. He kept asking "Are you sure you don't mean Mini DisplayPort"? These two guys were more a hindrance than a help, causing more stress & wasting my time.
When I got home, it took 10 minutes to browse cables & order the one I wanted from Amazon. As another commenter noted, when you know what you need (and when the sales monkies don't), you're better off ordering online, if you can wait on delivery.
Re: HMS Pot, meet SMS Kettle
"To their credit, as far as I'm aware, neither Obama nor Romney have played politics with this"
Unfortunately, Romney has. I can't say for certain Obama hasn't, as I haven't seen any news about that. I did see this story this morning:
Re: I only had upgrade discs for a while
"The only place where it is difficult to avoid Windows tax is laptops. A couple of years ago it was possible to get a barebones laptop from places like overclockers. Unfortunately they have stopped selling them now."
Funny you should say that. I *just* ordered a custom built laptop last week from a place in the US that offers to install no OS, Windows or Linux. I chose the no-OS option. They were not the only US or UK supplier I found for custom laptops with the option for no OS installed.
What, no dual screen on Windows Tablets?
"Metro only runs on one monitor. Your second (and subsequent) monitors are always in Desktop mode (which makes sense since if you have more than one monitor, you're very unlikely to be using a tablet)."
So you're saying I wouldn't be able to hook my tablet up via mini-HDMI to a monitor or my beautiful TV and do dual-screen? That's pants.
Re: Crazy indeed
The people who complain about the complainers should be the same asylum, as well.
Re: Why queue?
I haven't queued for concert tickets since the advent of ticket websites. I've never queued at a store to buy anything. I have less desire to these days, since the Internet makes finding the things I need at the price I'm willing to pay easier. The Internet is also where I bought my current phone, a Samsung. Technology & innovation, I love 'em. I don't know what you're smoking there, but you may want to lay off for a while. It might help you get out more & learn about the technology of this century.
Re: Doesn't take long for the magic to wear off...
"Astonishing!!!! usually the inwardly disappointed one just shuts up about poorly thought out purchases."
Sometimes, going to stupid lengths to get an iThingie and then telling anyone who'll listen how you returned it within 30 days because it was disappointing is just another form of attention seeking. It's something a friend of mine did with a previous iPhone. He is also the kind of guy who posts passive aggressive vague statuses in IM and FacePlant for the attention.
Personally, I laugh at people queuing for iThingies as much as I do shoppers who queue at 3 a.m. on Black Friday to try to avoid being trampled while being one of the first to get in the store. I just wish the media would quit salivating all over iThingies and balance their reporting between tech devices.
Re: Someone, somehwere will be broken hearted ...
Even if the phone doesn't deliver, people will *think* it does. After all, some folks were handed an iPhone 4S, told it was a 5, and talked about how much more awesome it was than their own 4S.
User comfort with the UI is not the only factor in whether an OS is ideal for enterprise customers
There are, of course, many other factors for an enterprise grade operation to consider when evaluating any OS upgrade than if users like the way it looks. Your comments show a lack of knowledge about those factors, most of which are a lot more important than "Do the users say ooo when they look at it". These factors include the compatibility of the OS with existing standardised hardware, existing user applications, existing control mechanisms (like application control, inventory control etc), existing security tools... the list goes on. Those factors are weighed against what benefits the new OS would bring.
For more insight, take a read:
"Ask an iPhone owner what they like about their phone and they'll tell you all the things they like about it. Ask an Android owner and all you get are reasons why they think it's better than an iPhone. Says it all really."
Did you copy pasta that from the last smart phone discussion here? Bit of a broad brush there.Phone did better?
Seriously, when people ask me what I like about my Droid, I tell them what I like about my Droid. Not all Android users are keen to bash people for differences in purchasing decisions. I *do* include reasons like "I like having choice of where I can install apps from". I can say that without dissing the iPhone specifically, as the BlackBerry doesn't provide that kind of choice either.
Really kids, many people who buy smartphones, whatever the brand, have rational reasons for buying what they did. Each smartphone has it's fanbois. Do we really need to repeat these kinds of comments in every single smartphone discussion? How about, oh, I dunno, discussing the points in the article?
"(Or even just have a sizable install rate.)"
It seems every time this kind of discussion comes up, someone has to remind people that the desktop arena is not the only place you can install an OS. In the webhosting business, the majority of servers are running Linux. It has a very sizeable install base.
The arguments about the setbacks to Linux succeeding on the *desktop* are valid. Just don't make the mistake of thinking it will fail completely or has no user base because it's not on the majority ofdesktops.
Re: Lucky Bill Ray
There are two very good reasons to bother rooting the phone to get rid of the Farcebook app.
1 - I bought the phone, I own it. It's up to *me* what applications run on it, not the mobile provider or manufacturer. You wouldn't accept a 5 foot cube with adverts being installed in your car's passenger seat by the dealership would you? After all, you could just use the other space for passengers.
2 - For lower end phones with limited storage, getting rid of the crapplications saves a significant amount of space.
Re: Each to their own.
"To each their own" is grammatically correct *and* less sexist / exclusionist of those who don't have danglies between their legs. The Indefinite ‘they’ has been used by Shakespeare, C.S Lewis and Austen.
Kudos to those who try not to exclude anyone by gender in their writing.
Re: Very strange behaviour indeed
So, when someone's ethics based decisions don't agree with what *you* think is logical, you feel free to assert things about their mental and emotional states. You describe this as a "hissy fit", insinuating that the decision was emotionally immature rather than thought through. Ad hominems are tiresome.
Pro tip: You can disagree with the logic of someone's reasoning and still respect them for following *their* logic or ethics.
Re: The elephant in the room ?
I think this is a very important point. I'm in the same situation. My Samsung Charge (purchased unlocked on eBay) is about a year old. The hardware is powerful enough to run everything I need on it. It has enough storage & memory that I have all the apps I can stand to use or test. I don't need a new phone, I won't for a long time, and this one is set up exactly the way I like. Many people I've talked to with smart phones also say they see no reason to upgrade their handset.
There's another factor that makes people reluctant to enter a new contract with a carrier. In the US, each carrier does something evil with the contract locked phones. For instance, they disabled features in the past to try to get you to pay them for the privilege of using your own hardware. They load the phone down with apps (some of which nag you to pay for them) which can't be uninstalled. This makes me unwilling to enter into another contract. I suspect many people don't want to get new subscriptions unless they think they are getting a phone cheap / for free (whether they actually save money has already been discussed).
And this after my authenticator stopped authenticating
"Blizzard also plans to automatically prompt its players on North American servers to change their secret questions and answers."
Which it can't do until it implements the ability to change the questions and answers. D'oh.
Usually, I'm very critical of Blizzard, but I have to admit they've done several things right here. On the plus side, I'm glad that the information taken doesn't look like it could actually be used to access an account as-is. They did a good job by working quickly to seal the breach & notify users. Unlike my usual experiences with their website, the notices make it easy to find what to do (change your password).
Ironically, I had to remove the authenticator from my account recently because it stopped working. In this case, it would not have protected me anyway. I had been using the Android authenticator app, and the security tokens just stopped being accepted one day. I tried re-syncing it but to no avail. The "support" process was broken in a few key ways.
- I couldn't contact support online. You have to log into your account to do that, and I couldn't log in without the authenticator token being accepted.
- I couldn't use their web form for resetting my authenticator. The Serial Number field did not accept all the digits from the SN in the authenticator app Blizzard had provided.
At least they will be getting up to date with other institutions that have managed to provide the ability to change your own Q&A. :p
Re: Against human rights.
So, after someone visits your house, and downloads an illegal copy of something, you're saying you're OK with *your* Internet access being cut off? If the download happens off of an IP *you* own, it's *your* service that gets cut.
Unless, of course, you never have any visitors. Or don't have a 'Net connection worth your visitors using. If so, by all means continue to argue from your inexperience.
Re: Or dies.. over and over
Maybe I'm missing something, but if they keep dying, why do you want to get another one?
Re: Come on
If you want better graphics you can always upgrade the graphics card. Oh wait! You can do that on a PC but not a console. Ah well, wait for your overlords to release something new, then.
Re: A Crime to be Pro Google?
"And uploading photos to G+ automatically? That sounds helpful rather than evil..."
Clearly, you *like* Google deciding, without your prior knowledge or consent, to do things with your data you may or may not consent to. You want them to decide for you that your data should be put on the Internet. So, if you happen to take a picture of your wiener using your Android phone, I understand you're OK with that picture being automatically uploaded to G+. Whatever floats your boat.
There's no lack of games on the market. I have plenty more choice in games than time to play them. There is no hardship for me whatsoever to avoid Ubisoft and other companies taking the DRM cool aid. Realistically, it's quicker & easier for me to pay for games that don't include ridiculous DRM than to take the time to crack games I have purchased. It's also much more personally gratifying.
Ubisoft & others - really, why do you keep insisting on this model that does nothing to prevent piracy and only punishes people who want to give you money for what you produce?
Re: Hand goes up
The fact that not all Android form factors are the same is irrelevant to whether a new Android phone will work in a dock that worked with a previous handset. Android accessories are built with these differences in mind, and work with multiple handsets. The advantage of a standard micro USB port is that one accessory can be used with any Android device. Just a couple of quick references:
With the iPhone5, "will my new handset fit snugly into the dock I bought for the iPhone4" is a valid question. Apple prides itself on looks & "user experience", this fits into that. This question is one I would be asking, if I was buying an iPhone5. If I was in the market for Android accessories, I would also ask the question of whether my Android handset would play nicely with anything I was considering. These are reasonable questions consumers will ask.
Apple *does* have a demonstrated desire to lock down hardware & prevent user tinkering. I've seen this in the design of, say, the Mac Mini. Don't get the desktop support manager at my office started on that. I'm not sure that would be a reason they would change the accessories ports. On that point, I'm more willing to believe there actually was a technological reason, such as better motherboard layout. If they wanted to force users to upgrade accessories, they wouldn't make an adapter.
I find it ironic that you say "oh shut up" in response to what I see as a main question people would ask in relation to this article. What about the iPhone5 is an improvement over the iPhone4? What about the features of the iPhone5 would produce so much consumers demand, especially since they say this is "unprecedented"? I say that honestly, not sarcastically.
Who says you *have* to root an Android to get long term value out of it? I have two Android handsets. One is rooted to get rid of the Verizon crappware. The other, from T-Mobile, has a usable enough interface that I don't see the need to root it. I'll concede the point of the carriers being far too slow in releasing OS updates for handsets (and sometimes not releasing updates at all), but even that doesn't force you to root your Android to be able to use it over the long term. It *is* possible, if non-ideal, to continue running an older version of Android on your device and still have it be fully functional. The premise of your argument is non-existant. It's also not relevant to the article, and hype surrounding the next iPhone.
Re: Could you put ...
Kilts are exactly why this is needed. You dudes aren't the only ones who enjoy a good upskirt.
Re: Watch out again.
"Almost everyday someone finds a vulnerability on an Operating System."
There, fify. Slap that warning on all the computer things.
"Searches without basic "signals" from a client are usually completely useless."
Maybe to you, but don't assume they are to everyone. I prefer unadulterated search results.
"If I happen to have my laptop in France, for instance, and my browser sends nil signals about my system (or the search engine doesn't query for them [duckduckgo]) then I will get google all in French, which I don't speak. Instead, my browser knows my preference for UK English, and google will see that and show me instead the contents of google.fr in English. "
Funny, but other sites are able to provide me with a method to select what language I see the text in. It is not necessary for a site to "guess" what language you want to see the text in. Supposing there's a need for me to see Google in French, while in France? If they force feed me content based on the engine's assumptions, rather than interactive choice, how does that help me?
"Similarly, I would expect to see different results if I searched for "window system" from a Linux box rather than a mobile or a windos machine. "
On the other hand, I do *not* prefer the search engine to assume what I'm looking for based on what OS I use to search. What if I *want* to see results pertinent to Windows OS or even windows for my house? Supposing I'm searching out technical problems I'm having on my Windows box from a second box running Linux? I would find it very annoying if I wasn't seeing results for the Windows OS in that case.
As a rational, thinking person I prefer the search engine to return results based on my search terms. I don't want it making assumptions which may or may not be relevant to me.
You say this like mass virtual hosting servers are uncommon. I work in the hosting industry. It's highly common.
What relationship between Jews & Jesus? I mean actual Jews.....
As someone with an education in the Jewish faith & culture in the US, we were taught in temple that Jesus might have existed but was not the messiah. We were taught that Christians are perpetuating a long held mistaken belief. We were taught to tolerate them anyway and not to judge because no one is perfect and it's God's job to judge.
I can also say not all Jews believe Jesus was even a historical person. So, the relationship between Jews & Jesus is ... non-existent to actual Jews. The Bible alleges things that Jews might have done to a guy who might not have actually lived. Doesn't make it true. I've since left the Jewish faith, and I don't take the Torah or any other human written text as the Unalterable Holy Word of Truth.
It's not "breaking in" if you enter a house by using a key to get through the front door, nor if you use the readily available password to enter an account. That's called "logging in", not "breaking in".
This is America, afflicted by Short Attention Span Syndrome. Give this a few weeks and people will have forgotten about it, long before the courts ever come to a decision. I sincerely doubt that, even with the other things we're doing to march toward a police state, that this will become precedent for crying "identity theft" for parents monitoring their childrens' online behavior.
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