Missing the bigger picture?
"The truth is that Microsoft can't keep us all happy."
Normally I'd believe that.
However, I think the author is missing or ignoring the bigger picture here. Because one can only acknowledge that it has become "awkward" to say the least that the feeling of dislike is happening all over the place as of late. And if you look at the hard numbers and the way Microsoft has been acting I think there's no denying the issue at hand. This isn't about a few people disliking Microsoft any more.
Lets go non-tech: Gamers. A lot of XBox fans have been in high expectation of the XBox one, and hardly anyone liked it. The dislike spread so deep and wide that Microsoft eventually reversed some of their plans. I highly doubt that they'd go that far if we were talking about "some dislikes" here. But most gamers aren't stupid; they know that unwanted changes can occur after purchase as well, that has now become a big liability for the future of the XBox.
And speaking of Windows 8: surely the extremely disappointing sale numbers say something here?
Sure; let's go modern as well. Cloud you say? When talking "developers, developers" then Microsoft is putting a lot of effort in pushing Visual Studio 2012 forwards. The only problem is that most die-hard Microsoft developers would rather stay on 2010. And instead of acknowledging the whole problem (which, in all fairness, Microsoft has partly done) they're now getting ready for the next Visual Studio version.
Systems engineers? Microsoft whacked TechNet and you can already see some of the impact because of it.
Microsoft has shown a very weird tendency as of late to piss off a lot of their customers, developers and even their fanbase alike. Sure you won't see the effect of those actions the very next day, if you think that Microsoft would be out of business in a few months if those actions were really bad then you're a fool. Changes like that don't go that fast.
But that also doesn't mean that the problem isn't there either.
Surely it's not that hard to realize that if you're losing a monopoly position then the last thing you should do is piss off all the people who actually liked your products?