best one I remember
or worst one... depending on your POV.
I was working in a call center... that lasted 3 weeks. The users weren't the problem though. but I digress.
I didn't actually get this call. But it did happen on my shift. we got many laughs out of this one. we were providing support for some knockoff brand sold on QVC or HSN to people that generally didn't even know what a computer was, much less how to use it. anyhow...
guy calls and says his computer won't turn on. this is actually a normal call. seems the motherboards liked to be reset after shipping and sometimes needed the power button to be held in for 30 seconds to get them to work. no biggy... go down the list.
Support: is the power cord securely in the computer?
Support: what's the power cord plugged into?
user: power strip.
support: what the power strip plugged into?
user: power strip?
support: another power strip?
support: sir, the power strip does not generate power and needs to be plugged into a wall outlet.
user: *plugs strip into wall and tries power button again* ok... that's got it. it turned on now. thanks. *click*
we got many many laughs out of this one.