* Posts by Martin Thompson

1 publicly visible post • joined 3 Jun 2007

Tiscali locks down contracts after email disaster

Martin Thompson

Homechoice

Well, I'm with Homechoice who were unfortunately taken over by Tiscali recently, and now all e-mails to hotmail addresses either disappear or return with a timeout message:

Status: 5.0.0 (permanent failure)

Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) '4.7 -

Delivery expired (message too old)' (delivery attempts: 0)

Reporting-MTA: dns; mk-smarthost-1.mail.uk.tiscali.com

That is from a Tiscali machine, so presumably the fault *is* theirs... But I don't like what I've read of the company lying to its customers. Maybe they're scared we might realize that they are human or something. Anyway, any company which does this deserves termination, IMO and I won't go with them in future - not for the e-mail failure (accidents can happen) but for lying about it. It is not OK to treat people with contempt.