Re: Thompson ...
Who he? The airline and holiday company are called "Thomson", after media mogul Roy Thomson.
You're right about the poor service, though. Last Christmas we flew with Thomson on a week's family holday to Austria. When we reached the departure gate, Thomson Airlines announce that my wife's 19-year-old, UK resident, son would not be allowed on the flight because his US passport had only a month of validity, and the Austrians might refuse him entry. So he had to take his case off the plane and go home. Merry Christmas from Thomson!
On arrival at Innsbruck we spoke to the border police, who expressed astonishment at our story, and said "We decide who is allowed in, not the airline". So we had to arrange another flight, which wasn't easy when communicating by mobile phone from Austria. I spoke to Thomson and suggested they might help us make the arrangements, and they basically replied "We were following procedures, so you can piss off".