Re: This is just getting ....
Rule 1 of big IT should be never assume the system is correct over a human
The problem is that if you're a very stupid person, then even the most unreliable computer system seems infallible to you.
Also, fobbing people off is the way of life in the public sector. My wife has been trying to sort out a NI problem for the past two years. She never gets to speak to the same person twice, and every person she speaks to comes up with a different excuse - all of them invalid. Bureaucrats know they can keep this up until you die.