@Danny 5 Re: Atos?
Well, I can't say - we have rules on social networking. But the client is worldwide, and the hell desks are in Manilla and Rajshahi
The thing that makes it doubly difficult, and reinforces the world-class stonewalling, is the refusal to use email. I have to telephone the idiots or put a message on a web page (that I can only get to via the company network)
The only thing that the staff there want to do is close the ticket. I've never had them make any attempt to fix a problem.