4 posts • joined Wednesday 23rd June 2010 13:00 GMT
IFFFFFFF they were factual! Although o2 claim they had the problem fixed after 24hours the reality was that users were left struggling well beyond 48 hours and in many cases 72 hours. As a user it was immaterial to me that the failed kit was replaced after 24hours a problem is not fixed until the last user is back to full functionality. The HONEST approach was to recognise the length of time users struggled rather than to tell users all was well to avoid paying compensation.
Re: Website failure...
The website recognised my S/N for a UK purchased Imac and my machine is covered. However, I have only just had the drive replaced at a cost of £250.00. I spoke with an Apple advisor who knew absolutely nothing and was surprised when I referred him to the weblink. Now have an appointment at the Genius bar that undertook the repairs but the apple technician I spoke with was not confident my money would be refunded. I feel a game of running in decreasing circles starting here!
despite O2s promises there are clearly still serious ongoing issues - sim transfers are held up with users left with no service, support lines are so congested you cant get through, twitter feed is full of people with ongoing connection problems - rather than o2 claiming all is well why not be honest and say there are still serious issues? They may have resolved the hardware problem but the backlog is still serious
Orange and iphone
while reporting on this youve gone very quiet on reporting the complete horlix the phone operators are making of this release. Accepted the phone is in short supply - Orange have no idea what is going on - they have no micro sims available and no information for when they will for business or personal users - O2 is little better - come on this is the story not some fanbois sitting on a street corner!!
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