DH did studies to look at the effect on Emergency Department attendance as a result of putting in NHS Direct.
It doesn't prevent people coming at all and if anything NHSD just trained patients to come straight to the hospitals because that is where the doctors are - they don't get dicked around on a phone for 2 hours and then told to come to hospital anyway.
When people are ill, they want someone else to take responsibility for managing their condition - they don't really want advice, and if they did then they have wikipedia. But most of the time people just think "I don't get a website to manage my plumbing, I get a plumber - someone who actually knows what they are talking about" why would your illness be any different?
So I am afraid you wasted 6 years of your life. sorry. that is why they shut it - it is expensive and it doesn't work. Now we have 111 which is cheaper and guess what? it doesn't work either.