I'm afraid it will be difficult for you to get reimbursed ...
"I bought a goat from Romania, but when it arrived it was dead.
Who do I write to?"
This is very common with cheap goats imported from Greece. Many fail to meet the stringent standards of the Romanian Independent Shepherds Union and are then re-sold on the western markets.
Over time, this has lead to clashes between angry mobs of dissatisfied western customers (mostly British) and gangs supported by the Romanian Goat Cartel. The most recent such event occurred at a friendly soccer match in Austria, where several Englishmen were injured by rock-hard balls of old polenta hurled by Romanian gang members.
In response, several groups of English hooligans reportedly chartered buses and departed for an unspecified destination in Romania. The Romanian authorities' pleas with the Austrian government to stop the incoming buses remained unsuccessful. The Austrian government's claims that they have no jurisdiction over transiting buses full of Englishmen could not dispel the rumors that Austria just could not afford to lose the vignette (road tax) revenue and therefore had to let the English pass.
The situation was diffused by a small group of Hungarian customs officials in Hegyeshalom, after a surprisingly-short goulash and barack palinka-supported round of negotiations.
Meanwhile, Romanian exports of re-branded goats continue and the matter has been brought to the European Commission's attention. Suggestions by Romanian diplomats that harmed European consumers be compensated by the original Greek exporters were opposed by the majority of the delegations, with the Germans reportedly saying "not until we get our freakin' money back!"