1 post • joined Thursday 6th May 2010 17:05 GMT
Reasonable hardware, pathetic software, disastrous support
I bought one of these about 3 months ago, to use as a backup server for 1 Linux desktop (Fedora), I iMac and 1 Windows Vista laptop. It took several weeks to get it all configured because the included plug-and-pray management software simply doesn't work on *any* of the above platforms. I had to sniff the net for the box's IP address and then configure using a browser in each case. Getting TimeMachine working was head-bangingly difficult though I eventually managed it.
The Iomega support forums are far and away the worst I have ever seen for any commercial product and an order of magnitude worse than those I use for free software. You register to ask a question, send the question, and then wait several days to be told that YOUR QUESTION HAS BEEN ACCEPTED. WTF? And this is for a *user* support forum, not to get direct support from Iomega. To get that you have to make a phone-call, which in my case would mean an international call. No thanks. Have these people never heard of email?
The upside is that the box so far hasn't failed. It just sits there and makes grumbling noises from time to time when copying stuff. A huge disadvantage from my point of view is that even though it's a Linux system you can't ssh into it, so you're stuck with what the (limited and clunky) web interface gives you.
I won't be buying another one of these.
BTW, nearly every tech review of the thing seems just to spout the manufacturer's brochure. Once again, WTF?