I am an engineer (Electronics), and my partner works in the healthcare industry. She would certainly agree with the article, and basically claims I am not just unfeeling, but borderline autistic. She says this a lot, and it would obviously hurt my feelings, if I had any.
She, on the other hand, has to look after her staff and "customers", their emotional welfare and so on. By all accounts she does this reasonably well. She also runs her car absolutely into the ground, does not pick up on noises/vibration/smoke/warning-lights and other danger-signs. She'll happily drive off on a flat tire, without really noticing. No mechanical empathy whatsoever. That DOES hurt my feelings.