Re: Why is it their responsibility?
How is it not Virgin's responsibility? It's a business model beloved in these latter days of deregulation / unbundling, and it's called 'taking the utter piss'. Furthermore, do you not have older / elderly parents who come from an era where BT was the only game in town, and from whom you rented a line / handset for life? If not, can't you at least empathise with those of us who do, and who have to pitch in and sort out utter disgraces like this on a regular basis?