Manager? What does that mean any more?
On a regular basis I seem to have the same conversation with shops, council offices, service providers. Usually with some barely pubescent youngster:-
"I need to speak to the manager."
- "I'm the manager sir - how can I help you?"
"I need you to sort (whatever)."
- "I'm sorry sir - I can't do anything about that."
"Then you're not the manager - you just think you are. How do I get to speak to the _real_ manager please?"
Oh, and you forgot to include leaflets. They too seem to have taken the place of real work in so many service organisations these days.