Re: The personal touch as only Amazon knows how
also @AmazonHelp Social Media Representative 21 is sorry for *your* issues. Not theirs.
499 publicly visible posts • joined 3 Apr 2010
Christ yes.
My current favourite is my client showing (what turns out to be) an old presence status for the other party, acting accordingly when I IM, the back-end throwing a wobbler (presumably because my client is the only gatekeeper to what I'm allowed to attempt to send the other party), then the other party's presence status updates to what it actually is, which is usually offline.
Not to mention the times I send someone something, the system errors and says it was not sent, then said someone replies.
s4b is fundamentally broken.
Not at all, because the end user is paying the ISP for the internet connection. That's been the model since whenever and I don't think there's a better one.
What the ISPs are trying to do is charge the end user for the connection, then charge someone else again for delivering the data to that internet connection.
(1) walk into office, jobs are on the printer tray of the fax, in a pile, no matter what time of day they were sent, take the next one, go do.
(2) walk into office, boot computer, sign in to any number of systems, open email, identify job emails, print each one via whatever convoluted how to find the printer system, then start from above.
"It seems to me that any traveler who was inconvenienced by this outage for more than a minute has failed to understand the potential of the smartphone they are holding."
Seems that information was not making it out of the airport to whatever cloudy goodness was updating the website and app either.
"Incredibly, app developers and Twitter have known about the situation for months but largely failed to let their users know"
Interesting, I have known this is coming for a long time, and the only place I would have found out is from the Dev. Twitter themselves on the other hand......
The Johnson mail is either the finest example of disingenuous corporate doublespeak I've read for a time Either that or he's completely out of his depth - and I'd argue that believing in the former implies the latter.
It also admits repeatedly (in corporate doublespeak) that they fucked up - the realisation of which appears to be dated the same as the end of the APIs - and yet there's no reprieve, while he goes and has a think what to do. Another indication that the message is just BS issued because he feels something needs to be said.
There's completely another way to get money from twitter users. Charge them a (reasonable) access fee on a per-user basis charged via the 3rd party client. I am absolutely sure that can be a lot more £/month than Twitter can make from advertising and whoring their user's data, and the users that don't want to pay can continue to use the official client - a route that FB et al have absolutely no access to. Perfect.
But it seems mindless head-in-the-sand corporate doublespeak is now in charge at Twitter, so that's unlikely.
"Following on from the work we have done in previous quarters, FY19 is focused on "Making the Shift to Growth" and whilst we have made very good progress on the DXC integration, and have largely achieved out value capture targets of FY19 is about continuing to sharpen our costs base whilst focusing on growth."
Is that a cut-n-paste quote? because it doesn't make any sense. If that's representative of who's in charge.. well... good luck.
... and Bill quipped that must be why they weren't shipping it yet, however the release date meant that retail boxes had almost certainly shipped from manufacturing - so a complete blag....
... yet a shedload of people bought it and still do to this day?
And they call Apple users sheep.....
Windows is not - and never has been - a gaming platform. The OS is not capable of taking control back from something that wants to halt the system even though apparently it's been re-written from the ground up several times. Unfortunately over the years the majority of people seem to have forgotten this and done it anyway.
"We have been running the National Mutual Aid Telephony service for the Home Office since 2009. It provides an 0800 number and call handling solution for police forces during a major incident, and has been successfully deployed on numerous occasions"
^^ completely pointless "look at the shiny thing over here, don't look at the car crash" distraction paragraph
"However, any failure is unacceptable"
^^ acceptance of the above.
"When I trust an accountant to do my accounting and he loses the last 6 months of accounts, he has a problem with the tax man, not me"
Completely the reverse of my understanding of the situation. I bloody well expect my accountant to get it right, but I'm liable if it's wrong.
"Yup, cutting off support for one of your products is a real encouragement to trust them with your money for another."
I upvoted this but it's so on point, it's worth repeating. This. 1000x this. Wake up Fitbit.
I have beef with the people that ran Pebble for the way they ran success into the floor and abandoned ship with smiles all over their faces, but I have more beef with Fitbit for dressing up a shutdown as some kind of service we should be glad of.
Agree, still have 11 squeezeboxes dotted around the house and garden and some of them are in use daily, although recently the Touch died and a Boom killed it's PSU. They're getting old :(
The software's still cranky and refuses to co-operate from time to time, but that's not bad for something that's been discontinued for 5+ years. Also means that nobody thought to put in a billion lines of every-movement code by then so we're good :)
Congrats to the strategy morons out there in Logitech, you could be owning this market segment now & not pissed off a legion of fiercely loyal customers.
They still command ridiculous prices on ebay so there's love out there for them.
There were already much better interfaces on "PCs". Windows - and therefore the IBM flavour of PC - was "popularised" by outright market distortion that pervades to this day.
Frankly that's why pretty much everyone in the world sits down to work at a buggy slow POS that people perceive to be great purely because it's way better than it was. But apparently the Apple users are the sheep (no I'm not a fan of MacOS either).
"So if I really want to move it from 123 where is cheap and competent"
This is a tough one, because after much research on who to move to, I hadn't even finished a lengthy and painful migration from 123-reg to TSOhost, and they go and borg TSOhost too. Chances of that happening again are high.
Also 123-reg are competent (brilliant IMHO) at a tech support level, it's just their policies that suck arse.
Will not work, because the firms have figured that if you don't agree, you can do without the service. They're not interested in spending the time/effort to appease your issues, just sign it and get on, or go elsewhere.
What this needs is legislation, but I can't for the life of me work out quite what that would look like.