Still better than Virgin Media
I've sent them three emails so far asking how to opt-out of this. The first reply just gave a link to the Reg article that detailed how dodgy the scheme is:
"BT, Virgin Media and Talk Talk argue that Phorm's anonymising techniqueswill achieve this feat. When discussing Webwise, the consumer brand for Phorm's advertising targeting system, the existing partners all place heavy emphasis on its widely-available and standard anti-phishing features.
Here is the link for it http://www.theregister.co.uk/2008/02/29/phorm_broadband_isp_targets/"
Then they recommended that I call their 25p per min tech support line! When I email them again to point out that they had made no attemp to answer my question, I got this:
"Unfortunately, I do not have enough information from your e-mail to diagnose the problems you have been experiencing or locate your account.We need a clearer view of your computer's activities prior to this problem occurring. Can you please email again with a few more details about the problem. I will then be in a better position to help you.
I need to know the following:
<<insert technical questions here: no more than 4 unless its essential>> "
Both emails were signed:
"Kind regards
(Your Name)
Virgin Media Technical Support Centre"
They can't even use a fucking email template properly! The fact that I pointed this out to them in my second email leads me to believe they are just seeing the word "Phorm", opening up a template and hitting send. If I don't a satisfactory answer from the third email, then I'm phoning them up and that'll *really* make the cunts sorry - I have honed my belittling speech to perfection.
It's not about protecting my privacy anymore, it's about punishing VM and it's staff.