Now *this* is what the net is good for.
MrsJP has MS, and can I add that phoning ahead is generally a waste of time.
We recently stayed in a hotel at a friends wedding. I emailed *and* phoned to check accessibility. Was told it was completely accessible.
1) The "accessible" room (distinguished by having a floppy grab rail in the bathroom) was in a separate lodge from the main building. True it was on the ground floor, but surrounded by gravel, except for one car parking spot (not reserved). Luckily MrsJP has some mobility.
2) The lodge was separated from the main building by a gravel drive. Try wheeling up that. Luckily we had a car.
3) Inside the main building there were 4" steps everywhere (I've since been told this is a hallmark of several buildings being knocked into one).
4) The disabled toilet was used as a store room.
5) The fire instructions in the lodge were to "assemble by the main building" - see point 2.
Complaints were duly made to the owners (a well known TV chef) and local fire authority.