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* Posts by Fishter

1 post • joined 4 Mar 2010

Hero update blocks Marketplace

Fishter
FAIL

Official support response

### Customer to HTC ###

I've just applied the latest update to my Hero, on Orange UK. Now all the paid apps have vanished from the market, including the ones I've already bought. Can you get onto Orange in the UK and get them to re-enable the paid apps? Thanks.

### HTC to Customer ###

Dear Customer

Thank you for contacting HTC

Once the applications are deleted from the telephone they cannot be retrieved you going to have to reinstall them.

Best regards,

### Customer to HTC ###

I understand that I have to download them again.

My problem is that I can't find them in the Market.

I had purchased "Twidroid PRO" before updating my phone. If I search for "Twidroid" in the market I can only find "Twidroid" - the free version. "Twidroid PRO" is not available. Nor are the other apps I've paid for, as well as several others I had installed.

From my research on the internet it looks like it's a problem with the Android market not being updated with the "signature" of the latest update, so none of the "copy-protected" apps can be seen on my phone.

I think HTC and Orange (my provider) need to speak to Google to get things updated in the Android market.

See also this thread on a Google forum:

http://www.google.com/support/forum/p/Android+Market/thread?tid=2876a3ddee53d489&hl=en&fid=2876a3ddee53d48900047f66223c69e6

And point number 2 in this post:

http://www.google.com/support/forum/p/Android+Market/thread?tid=58dd6429a9ca0920&hl=en

### HTC to Customer ###

Dear Customer

Thank you for contacting HTC

Once the applications are deleted from the telephone they cannot be retrieved you going to have to reinstall them.

If you require additional info you welcomed to contact our hotline.

### Customer to HTC ###

You have obviously not read my previous reply. Here it is again: <repeat previous reply>

### HTC to Customer ###

Dear Customer

Thank you for contacting HTC

Unfortunately we do not offer support for third party applications.

Best regards,

### Customer to HTC ###

I'm not asking for support on a third party application. I'm asking you to tell Google that you've released an updated firmware for the Hero and send them the signature of that update. When HTC has done this and Google has updated the Market I will be able to find and install the apps I've paid for. Again, I am NOT asking you to give me support for third party applications, I'm asking you to support your recent firmware update for the Hero.

### END ###

I've not had a response yet. And I now realise I should have said Orange instead of Google in the last repsonse.

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