Our first experience of the site
We are predominantly a Linux company. Although trading for 7 years, we had never needed to sell a Microsoft Volume license... until a couple of month ago.
The process took 6 weeks, 18 phone calls and 4 emails. Initially, for some reason the site didn't work in IE8, but did using Google chrome. That got us into the site.
Next we couldn't order, it was 2 separate problems and MS said they wouldn't be able to fix it for at least a couple of weeks.
We eventually got told to call our distributor can get them to order it for us this time. MS then sent the paperwork to the client to sign and fax back, except the client never received the emails.
Eventually we got the paperwork sent to us and we passed it on. It was signed and sent back to MS. Turns out it was the wrong paper work that had been signed so we went through the same process again.
6 weeks after we start the process we have actually got the licenses. We worked out we lost about £2k in wasted billable man-hours... it was for 10 copies of MS office for goodness sake!!
Seriously MS, sort it out. Everyone I've spoken to about this has their own horror story.
Will we sell these licenses again? Only if we absolutely have too and we'll quadruple the price!!