he wanted his blue E back...
many moons ago when I was tech support for an ISP, starting yet another 12 hour shift on a sunny Saturday..punter calls:"I've lost my blue E on the desktop" Me: "Sorry, sir, you mean Internet explorer?"
"Yeah.want the blue E back"
"Sorry, but that is not what I can help with, your machine dials up (yes, a while ago) to the internet?"
"Yeah, but I give you good money, blah moan BLAH"
Hearing this general complaint in the offing, I forge ahead..."Ok, I will try to help, follow my instructions"
We start a search for iexplore. He manages that.
"Do you have a list of files? We are looking for iexplore.exe", I say.
"Yeah. But there's not iexplore.exe, there's an iexplore.cnt...what's a cnt?"
"I can only think of one thing, sir"
We didn't find the big blue E either, and I got a warning later...worth it.