Ebuyer - Probably the worst online retailer I've dealt with
I've used ebuyer before... quite a few times. But out of the 6 times I've purchased from them and with each order normally being in excess of the £100 mark... 50% of those orders have encountered issues... and 100% of the customer service staff have been ignorant, unhelpful and/or downright rude.
1: The graphics card that turned up was not the one ordered and delivery (which was 2 days late) was refused. Had to fight for a refund which took a further three weeks.
2: Hard drive that failed after 10 days and which they denied they were responsible for, even had a member of their staff suggest I was trying to fob off an old on them until I offered to send him a pic of the serial numbers that proved it was manufactured just a couple of months earlier (according to the manufacturers website). Tried to tell me I had to go to them for a replacement... until I started quoting the exact parts of the sale and supply of goods act to them and making sure that they knew I was aware of the law and in fact obviously knew more than them.
3: Monitor that they claimed had been sent and was delayed due to problems with their courier... had not in fact been sent at all and their staff couldn't even get their stories straight giving me three different versions of events in an order that would have been impossible to happen in real life.
They deactivate peoples accounts out of spite if they complain, they try and report people on forums if they say things against them... So I fully expect their down votes on this comment.
The true measure of any company is what they do when things go wrong... and ebuyer have failed entirely in that regard. As such I have never spent another penny with them... even if they were cheaper. I would rather spend more with a company I know for a fact gives much better customer service... Like aria, scan... hell even amazon have a top notch customer service dept in my book. ebuyer are a joke outfit and I will gladly point people to their competitors and inform them not to trust ebuyer at all.