@Pen-y-gors Re: Ofcom = useless
Just looked at their tarriffs - make the rail companies' ticket pricing look simple! There are an awful lot of complicated essential extras, and the prices can be VERY high!
Their Home::1 package is quite simple: Pay £25 per month for 100GB with no filtering. Or pay £10 extra for FTTC. Or pay £40 for 1TB download. Sure, you can make your own tariff, but the Home::1 package is good enough for a lot of people.
Yes, the tariff is more than the likes of BT, TalkTalk, etc. (I reckon I could cut my broadband cost in half by going elsewhere) But their 1st line support staff are more like the others 2nd or 3rd line support staff. And this doesn't just stop at the technical side. Their billing support is good too: One time, they emailed me to say that they were going to give me £10 compensation before I'd even noticed the mess their billing system had made. When was the last time you got cold hard cash out of BT or TalkTalk for their screw-up?
A very happy A&A customer.