I've always tried to nail down why I find Apple irritating, and maybe this is it.
They charge premium prices for painting their kit white, and then making you buy proprietary hardware to go along with it. Which is irritating and quite blatent.
But after all that, if you can't then expect a certain level of service from that company, you are being screwed.
You go to a posh/premium car showroom, they will give you nice tea/coffee, and even food.
You go to a posh/premium hair dressers, they will give you wine.
You buy from John Lewis, they give you a good warranty, and less crap when you have problems.
When you pay premium prices, you expect an above average service.
Apple are getting arrogant, and they need to think about the customer more.