Re: Putting the CON back into CONtract
"people have signed up to a contract which has in its terms the ability for the phone company to increase prices in line with inflation... Perhaps they should have taken more care when they signed up in the first place."
Maybe they should, but most people do not read the full T&Cs when signing up to these. I know "I didn't read it" is no excuse, but this is how it is.
Also, when a customer is tied in to a contract for a long time (e.g. 2 years), the fact that the price can be increased during this term without the option to cancel is unfair (IMHO). A fixed term contract should not allow mid-term price changes, as most people would have the expectation that the prices involved form part of the contract. Any terms which alter a contract from what would reasonably be expected should be made clear to the customer, not burried in the T&Cs.