Re: Fatboy Dell
The joy of Dell - as opposed to HP/IBM - you checked out the specs on the website, ordered the machine on the website, it arrived.
Then we got a bit bigger and we got a sales number to call in Ireland. If you missed the deadline on a deal, or you wanted a slightly different config they would 'help you out'
Then we got big enough to be a "preferred customer" and had to deal with Dell salesdroids.
If you wanted a machine you had to call your particular salesman and leave a message, hoping he would get back to you to "discuss a quote". The quote was always more than the web price and then when you finally ordered the machine and got the invoice they had always added a few extras like MS-Office or a printer.
Dell - when your preferred customers are ordering stuff on your website with their personal credit cards to avoid dealing with your sales team - it's time for a rethink