My aging mum needed her driving licence renewed as she is nearly 80. I decided to show her that the internet was more than an Amazon shopping tool.
Last week I tried to renew online.
Turns out we were unable to get anywhere without registering, so I went through the registration process.
Things were going great until the "do you have a passport?" question. No to that, she has never been out of the country. We filled in driving licence number, national insurance details, etc. etc. Eventually, at the end we sat and watched the screen pop up a message saying that as we did not have a passport photo we could not continue.
So we have had to resort to sticking her licence (which is a modern credit card format with her photo on) along with the renewal form in the post.
We were not impressed and I am more than a little concerned about our "digital Gov".