France SUCKS
My mom lives in rural Burgundy. One day, her dialup internet just stopped working. No notification, no email, nothing, the number just went dead. Her only choice was a per-minute dialup, so I suggested that she look at DSL from Orange or Free. Install was promised in 3 weeks.
After six months of fighting with them, it was still not installed and they wouldn't refund anything. In fact, getting them on the phone was nearly impossible as even at 3am, you would get 'all agents are busy, please call back later'.
It was possibly the WORST internet setup/customer service experience I have ever seen (and I've lived in seven different countries). Not only did they promise stuff that they never delivered and refused to refund anything, but no one gave a sh*t. Just passing the buck to someone else, there was no sense of ANY responsibility. She finally had to threaten to sue them to get her deposit and 3 months of payments (with no service) refunded.
Finally, last Sept, she signed up for satellite service, which was very expensive to setup (around 800 euros), but actually works as advertised. After asking around, it turns out that a number of small businesses and homeowners who switched to satellite were also harassed by France Telecom employees (e.g. phone calls swearing at them, mobile and land lines arbitrarily shut off, etc...). After that experience, ANY US internet service is 100x better than anything you can get in France....
It's not just that it doesn't deliver, but it's mostly that the people working at the various telco's couldn't give a sh*t less if it works or not, they're just paid to answer the phones and stand in shops. That attitude is all over and the abysmal service is pretty much par for the course (and then they get pissed when you switch to a competitor). Not only that, but her neighbors who manage to actually get service are paying 50 euros/month for 20mbs actually get only 384kps....
Yeah, it might be monopoly cheap in Paris, but God help you if you are not in a major metro or have ANY problems, then you are deeply F'd.