"The plan is expected to include steps to, among other things, improve operational efficiencies and reduce costs, as a result of which the Company expects to incur material charges under generally accepted accounting principles. "
Translated -the service is going to get worse . I am an American business customer of Sprint and the bean counters seem oblivious to the deterioration of service. They don't seem to be able to conceive that if you have less employees your customer service goes to shyte.
Previously we had an account rep here in the state . The last round of "efficiencies" killed that and routed all service requests to bumphuck Wisconsin where the response time to an email is 1/2 to 2 hrs depending as opposed to the previous 5 minutes .This was coupled with requests that we use the online site to do our own upgrades and equipment swaps. When customers flee they are all scratching their privates going "What happened?"