I have always found "BigCorp's" paranoia when dealing with customer complaints very.......
..............strange and Apple Corp are no exception, indeed it can be argued that they are amongst the worst with this kind of attitude.
"The Register has not been able to verify the existence of this note, as Apple's UK tentacle is being tight-lipped about the situation, but the wording suggests the fruity firm is taking the problem seriously."
You have a problem: Identify, assess, reassure and rectify. Customer relations 101. They do have a problem - that much is clear. Why is it that a company which has a very considerable reputation for their marketing skills does not seem to see that admitting immediately that the problem exists and reassuring customers that they are "on the case" would earn them far more kudos than their usual behaviour which appears to be an attempt to "out-Kremlin" the Kremlin when it comes to being unwilling to communicate?