@thames Re: ".....than they were to stick with Nokia and buy a Windows phone."
They had already found out that punters upgrading from a feature phone to a smartphone were far more likely to buy an Android phone than a Symbian phone, a situation that led to Android overtaking Symbian by the end of 2010.* This situation was the result of several years of very poor decisions taken by Nokia senior management combined with a very destructive internal turf-war between the Symbianista and the Meegoites over the future of Nokia's proprietary OS. The incompetence of Nokia's senior management had to all intents and purposes sealed the fate of the company's phone division long before any of the original conversations with Redmond took place.
*I myself upgraded during that period from a Nokia feature phone to the original HTC Wildfire, my first ever smartphone.