Re: I know you can't give 100% QA on everything
You have to consider the myriad of different variables in any computer. All of our machines are Win 7 Office 2010, but the similarity ends there. Do you really think that the Microsoft accounting package this one has, the third-party fundraising software that one has, don't make any difference? Have they all loaded the same patches this week?
The variables are ENDLESS and you can't test them all. They do try, but it's not a perfect science.
That problem patch installed on four machines before I could stop it. Two of the four had no problem, the other two Outlook crashed. Same model machine, OS, Office version and patches.