2 posts • joined Monday 26th October 2009 11:41 GMT
I bought my Cool-er back at the beginning of September, and as noted elsewhere found glitches with the pre-loaded firmware, primarily the lack of bookmark facility (it didn't create a list) and the need to re-open the last document read, even though the user guide stated that these should be present. But other than that I was quite happy with the product. Two weeks ago I downloaded and installed the firmware update. And that's when things started to go wrong. Fine it opened at the last page read, but it started to have the annoying habit of getting stuck in the start up cycle. The re-set button wouldn't stop this, the only thing to do so was to hook it up to my computer and put it in charge/USB mode. I contacted technical by email who queried whether I had installed the firmware update correctly. I answered their response but over a week later I've heard nothing back from them. The thing is it didn't start instantly after the installation, it took a few days for it to occur. I've since re-downloaded and re-installed the firmware. Five days later I've again got a Cool-er stuck in start up.
I took it back to Argos who offered a replacement. That was yesterday. Now i'm not able to register my new Cool-er because my email address is registered to the first one. And I've tried ringing customer support since early this morning but other than an automated answer there is no response there.
I was really impressed with the product but things of late are beginning to tarnish it's sheen. I don't want to download the latest firmware just in case that was the problem rather than the first unit itself. I'm also beginning to wish I had waited a bit longer until it had proven itself in the reliability stakes.