Re: Taking Dell to court
Sounds a bit like my experience of Dell just after they moved production to Poland (I think it was there?) a few years back.
Spent £4,000 on a laptop. Should have been absolutely mindblocwing. Precision 4440 I think it was, quad Core i7 extreme, 16GB memory (maybe 32GB, I forget), GPS, light up keyboard (useful on call actually), batteries of never-ending-capacity, ridiculously high res screen etc etc.
The theory was that this would be my desktop replacement, does it all machine.
It arrived. It bluescreened.
I had the 4 hour warranty.
I had many many many visits.
Each time it was more broken than the last time. Reinstalled each time (new hard discs aplenty), but never properly so drivers were missing for all sorts, like USB 3, or the wireless usb, or whatever.
Many months of arguing the toss with Dell, resulted in "going to take you to court then" and pointed out I could almost certainly get the story in the press given the well documented and epic catalogue of failures.
Laptop went back, money (eventually) refunded, bought the HP Elitebook, I originally wanted (but wasn't released at the time), and never cared since. Said Elitebook still working like a champ and only recently have I moved to a desktop again but mostly because I want/need several monitors.
Since then I've refused to buy from Dell, and unless my customers absolutely insist, won't buy the junk they peddle for them either.