Re: The National Enquirer of Technology
I'm not defending 123-REG (and I'd never defend the customers daft enough to take service with these budget providers for anything vaguely important either)... but out of interest...
""won't say how quickly?"
What are you asking for? The number of KB/MB/GB a second being restored or the number of machines vs total or ???
"what percentage are likely to be restorable"
I haven't checked, but assuming backup is part of the agreement anything less than "all of it" means they've been in breach of contract. However, in terms of knowing this, this brings me to a pet niggle.
When something breaks, the first questions you get are:
"How long will it take to be fixed"
"What is wrong?"
"How long will it take"
"So when do you think it will be working again"
"Why can't you fix it sooner"
...essentially all silly questions. Normally the focus is on restoring service. Root Cause analysis is not going to happen at this stage, and often you won't know when something first goes wrong, you won't know thus what is wrong, and you won't know how long it will take either.
That said, the updates 123-REG have given are essentially just vague probably because they're a bit embarrassed, a little bit of PR management and a dash of disinterest.
What do you expect for "starting from £9.99 a month?