Sony were always to be avoided
When I managed IT we had a consultant who repaired computers. He told me that Sony do not supply spare parts. He had a customer with a Sony laptop with a defective keyboard, and discovered that Sony would not supply a keyboard. Normally, for a customer with a keyboard problem, this consultant would buy the keyboard, collect the laptop late afternoon and return it the following morning. Job done. In the case of the customer with the Sony the customer had to send the computer back to Sony. The computer was away for three weeks and when it was returned it was clear from the labels that it had been to Belgium and back. None of the customer's data was still on the machine as the hard disk had been reformatted.
I subsequently I had a friend with a Sony laptop with a broken keyboard. The letter 'F' come off. I told her this story, But she had a "man" who she called when she had a computer problem. He said he couldn't buy a replacement keyboard and he looked on eBay, and found one with the missing 'F' key! No help there. She subsequently made do with a PS2 plug-in keyboard.
I think that a company that cannot build a keyboard has no business making computers. Getting shot of their PC division is a wise move and will make the world a better place.