A tech nightmare waiting to happen!
“49 per cent [of employees] are more familiar and comfortable with the unapproved application, so using it helps them get their job done more quickly and easily”.
Also known as lazy employees that cannot be bothered to learn the way it is meant to be done. There are usually good reasons for one application or program being used over another. If every employee used what they want there would be no support department big enough.
Another 38 per cent of line of business employees fingered “slow or cumbersome IT approval processes for the needed service”, with almost a quarter stating “the unauthorised app met needs better than IT’s alternative.”
A quarter? (of 38% I might add so overall <10%?) Seriously that means 3 quarters thought the approved application or program was the better option. Sounds like troublemakers to me, you know the ones you can never satisfy because nothing is right unless they have full control of everything*.
I'm lucky that in my current position deciding what programs to have available is mostly a non-issue, at least at the moment. My last job though was a pain in the arse.
*until of course it breaks. Then it's IT's fault, not theirs for installing umpteen GB of crap and messing with settings they had no clue about.