Microsoft and updates - they just don't get it!
In the past when Nokia was top dog you rarely ever saw a software update unless you had a high end phone and even then it was one or sometimes 2. Since Android and iOS the updates are coming out at least once per year with big additions and in the case of Android smaller releases adding a few things on the way. Unfortunately, Microsoft are stuck in their ways and their ways echo the old Nokia update methods.. You rarely see them, they're only available for certain models and if you run into problems you're screwed.
How hard is it for management to see that as the 3rd or 4th horse in the phone OS race they need to be improving a lot faster than the leaders? Almost everyone see that they're treating it like a pet project such as Apple TV yet Apple can afford to do that as it's a relatively (compared to smartphones) small market. Microsoft want to be leaders in the smartphone sector but they just don't take it seriously.
Get a grip, treat it as a massive priority at least on par with fixing Windows 8's reputation did to Windows, and get updates out FASTER. Remember those early stories of how, like Apple, Microsoft updates meant you'd get your new updates without delay? Oh that was such a good joke..It's almost as though someone has a bet going on just how badly they can screw up a division and the phone division is still just about ahead of Windows who tried their hardest with Windows 8.