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* Posts by Adrian Lightly

1 post • joined 14 May 2007

Orange Value Promise not as much value as promised

Adrian Lightly

Another view.

I have been with Orange for seven years and have never had a single issue. I was self-employed and had a business tariff which my adviser would phone up about and tell me I was using more or less minutes/texts and which tariff might suit me better. I have had refunds for poor connectivity, free upgrade for my wife (for no reason other than me asking if it was possible) and a call from a Customer Service Manager to explain why they'd not billed me one month - and to waive the charges! So it's not all bad...

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