Re: You get what you order
But Scoot Air ( Singapore Airlines) did my daughter over well and good. You'd be mad to use them IMHO
She had an email a couple of weeks before she was due to go on a 3 month visit to S E Asia, that her return flight was cancelled ( note, not the outward) with the email saying click here for a full refund or here for vouchers . No other option..And it had a 6 week deadline to agree (No explanation of what the alternative could be if she didn't)
She was still booked on the outward. I spoke to them. Told them we'd have to find an alternative return flight with another company if they couldn't find her one. otherwise how could she get home again. They refused to help at all. Said yes, we'd have to book our own return with another airline. So we did, though at short notice that was considerably more expensive and she had limited funds ( earned interning with Oracle btw).
The afternoon before her outward flight they emailed to say they'd postponed take off to possibly the following morning. I kept phoning to find out when ( or if) the flight would go. But they couldn't say. While we were waiting to find out my daughter went online and accepted the return refund so that she didn't miss that 6 week deadline. Next time I called they said that she wasn't on the flight anyway.
Their argument was that when she accepted her refund that was for both flights. Even though they'd not cancelled the outward one previously and the cancellation email only mentioned the one flight!. So she had a flight home ( with a good airline) but no outward one!!! She was of floods of tears. Her special graduation holiday, earned through hard, work stolen away from her by Scoot. Her friend who was going to tour with her was already in Bangkok, on her own waiting.
Luckily I found a travel agent who moved Heaven and Earth to find her a flight (via Frankfurt). It meant a mad dash to London City Airport, with me literally paying for the flight while my wife drove us. Happy ending, but one of the most stressful, miserable days of my life.
If there is a God I call a curse on Scoot (and Singapore) Airlines.. (See icon)