I used to really like having a VM phone.
But in the last few years they've got horrible.
The broadband/TV/Landline service I get is still great.
But the mobile service became expensive and terribly bureaucratic.
But they won't negotiate a better contract for a good loyal customer anymore - just giving a standard, small, discount that still leaves the price higher than the opposition - presumably they see loyal customers as suckers
When things go wrong they don't want to know.
And they don't seem to care.
When you ask for a reasonable resolution to something they've got wrong they just say no. And of challenged you get a "We can't do that". Which I personally find really annoying because of course they can. At least saying "won't" would have been honest.
Most recently they c****ed up transferring the phone number from my daughter's phone to her new supplier. And then wouldn't answer the emails from that supplier to them. Until I had to contact them myself and threaten going to the ombudsman. And it still took them a couple of days to respond.
But they never used to be like that.
And the other VM services I have are great.