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* Posts by Terry 6

325 posts • joined 31 Jul 2009

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Spanish village called 'Kill the Jews' mulls rebranding exercise

Terry 6
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Re: @ Don Jefe - @Grikath

'fraid so.

If you look at medievil pogroms there's a sequence that runs;

Christians not allowed to lend money for interest, make the Jews lend money instead, avoid paying back the loans, whip up the mob, hand out the burning torches, no need to pay back the loan.

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Internet is a TOOL OF SATAN that destroys belief, study claims

Terry 6
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Post hoc ergo propter hoc

Andrew Jones 2. Good point.

It was that sort of thinking that lead to the MMR nonsense.

It's particulalry dangerous since it also supports confirmation bias.

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Technology is murdering customer service - legally

Terry 6
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"Actually, you may also need to take regulators and politicians out to lunch and put some of them on the board."

There's an issue, well documented, called "regualtor capture". The regulators start to identify with the companies.

Especially if they are already part of the same professional background.

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Terry 6
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Re: nine times out of 10, it’s explicitly meant to keep you from talking to a human being

The phrase "Toll Free" isn't used in the UK, so I'd guess you're in the USA. And here in the UK they're usually not toll free. Sometimes they even use high cost payment sharing phone lines so that we are paying them for the privilege of being kept on hold.

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Terry 6
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Re: Maybe the problem is the "customer"?

Herby

Most switchboard hell calls aren't about trivial IT issues. They're "Why didn't the repair man turn up after I waited in all day". Or "Why did you take my payment three times this month". Or "The cupboard door you installed has been put on the wrong side up". And so on.

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Terry 6
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Re: Not just phone support

Which I guess is why you hear so many stories of companies that fall over and settle just before it gets to court. They'll obstruct, threaten and make you suffer right up to the courtroom door in the hope that you'll give up.

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Terry 6
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Re: Not just phone support

Part of the calculation is that customers can't or won't take legal action in the majority of cases.

If only because the Ts & Cs protect them too well. A legitimate complaint isn't the same as a legal challenge.

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Terry 6
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Not just phone support

It's part of a wider process that can be described as "delay-avoid-ignore". And applies just as much to written complaints and inquiries.

First they make themselves hard to find. Then they give lots of irrelevant "answers"..

Then they stop replying on the basis that they've lost your future business anyway.

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Too late, Blighty! Samsung boffins claim breakthrough graphene manufacturing success

Terry 6
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Re: Surely the question is...

If they were precise enough they wouldn't know whether the hammock had snapped until they looked at the cat. Schrödinger's Cat's hammock.

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Organic food: Pricey, not particularly healthy, won't save you from cancer

Terry 6
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Re: Organic foods healthier? -- First, Let's Cut the Bullshit Over Chemicals.

it's a bit like the way that many allotment societies ban using old carpet for supressing weeds, "because it's toxic/poisons the soil". yet none of them have any evidence. Even if there is some (which I doubt) I've not been able to find it and they certainly haven't even tried.

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Terry 6
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Re: so NOT putting lots of chemicals in your body is NOT ok then?

Even so-called 'organic' produce contains significant amounts of dihydrogen monoxide.

My favourite for mixing with whisky.

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Terry 6
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Re: Agenda here?

Psyx

Because, my assumption sorry, is that this comes alongside the need to provde a different meal for them at a dinner party. Which we have no problem with as we happily allow for all our guests' preferences as long as we know exactly what they do or don't eat. Providing as it doesn't come with a package of self-righteous demands. By all means say you don't eat meat because you don't like it. or that you are a Vegan. But be aware that if you do drink milk a little baby calf has been born to die, so don't think you are on the moral high ground if you don't eat it yourself.

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Terry 6
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Re: Agenda here?

Often we meat eaters are just trying to resolve the cognitive dissonance.

We've been told by someone that they are vegetarians. But they must have a reason for that and it needs to be coherent. If , say, they use milk products that means that someone needs to eat the veal on their behalf. And if it's just that they don't like the taste of meat (fair enough) why is that to be given more respect than a guest who doesn't like the taste of carrots?

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Terry 6
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Re: so NOT putting lots of chemicals in your body is NOT ok then?

Everything is a chemical. Chlorophyll, iron and vitamins, proteins, everything. And there are plenty of "natural" products that are seriously harmful; e.g. green light exposed potatoes and Deadly NIghtshade ( Belladonna, same family as potatoes and tomatoes if my memory serves me).

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Terry 6
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Re: Luxury item

Well no. The organic movement contains an awful lot of people who think organic=natural=Good whereas using modern pesticides in agriculture=unnatural=Poison, irrespective of the effects/evidence.

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BT snatches crown: Soars to top of complaints list

Terry 6
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Two kinds of complaint

The figures state, but don't measure, the fact that there are complaints about service, and there are complaints about complaints handling.

it's the second one that needs to be watched most.

Things will go wrong in any organisation. Often it's something small and easily managed.

What matters is what they do about it.

And too often it's a sequence of 1.) delay, 2.) fob off , then 3.) ignore

So it starts with a script reader who can't cope with anything that isn't covered by the obvious. And asking you to repeat irrelevant steps.

Then it's bouncing you between departements that say they'll do something even if it's only to call back and then don't.

And then it's not answering at all.

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Returning a laptop to PC World ruined this bloke's credit score. Today the Supreme Court ended his 15-year nightmare

Terry 6
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HFC

The worrying thing ( to me at least) is that they could feel able do this and then feel able to defend it.

It just highlights the total lack of what we used to call "probity".

A word that seems to be destined for the dustbin of history.

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Improbable: YOU gave model Lily Cole £200k for her Impossible.com whimsy-site

Terry 6
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Re: The real story

Yey!

It's "The Men From the Ministry"

(Might as well quote Wikipedia here).

"The series was about lazy, bungling, incompetent civil servants, "Number One" - Roland Hamilton-Jones (Wilfrid Hyde-White) and later Deryck Lennox-Brown (Deryck Guyler), "Number Two" - Richard Lamb (Richard Murdoch), with their dim, typo-prone, teenage secretary, Mildred Murfin (Norma Ronald), all watched-over by the lecherous, pompous, self-seeking Permanent Under-Secretary Sir Gregory Pitkin (Roy Dotrice and later Ronald Baddiley), all members of the British Civil Service based in Whitehall. The stories centered on their General Assistance Department ......... which helps other governmental departments. Instead of assistance, the department creates mix-ups, misunderstandings and cock-ups that lead to a telling-off from Sir Gregory, who sees his 'hard earned' Civil Service career and pension disappearing.

In one 1960s episode, "The Big Rocket", General Assistance Department is put in charge of publicity for Britain's almost non-existent space programme....."

Rings a bell ?

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EE...K: Why can't I uninstall carrier's sticky 'Free Games' app?

Terry 6
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Moving items

Stores have very sophistacated software that tracks the value of every point on every shelf, where customers look, what pathsthey follow and where they linger. Suppliers will even have to make a deal on where the their stuff is displayed. So stuff gets moved all the time.

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Middle England's allotments become metric battlefield

Terry 6
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WTF?

Re: Typical Mail Story

I chair my allotment committee meetings. None of us has the foggiest what a pole measures in real life. We just have to refer to the records and send out the bills accordingly. Most of the sizes seem pretty random anyway.

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IBM PCjr STRIPPED BARE: We tear down the machine Big Blue would rather you forgot

Terry 6
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Re: keyboard hell

I've not met this in any of the many PCs I've used. But it's been lovingly recreated ( minus the beep) in Android. Type when the thing is thinking and letters appear briefly on screen, but don't actually go anywhere.

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ISPs failing 13m Brits on broadband speed, claims consumer group

Terry 6
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Re: I must be one of the lucky ones

My 60mb i nNorth London with VM gets its 60mb. Soon it will be a free upgrade to 100mb they say. I hope it won't go pear shaped. We suffered from the dodgy VM Superhub at one time, until they accepted the problem was the hub and sorted out the firmware.

Customer service is another matter; Lousy website information that omits vital facts, front line staff who have not been informed that there is an issue whe one occurs and reliance on overseas script followers who don't know when the script has got past its limitations.

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Every little helps: Dirty MOLE BANDITS clean out Tesco ATM from BELOW

Terry 6
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Effort!

My own thought exactly. A fairly significant amount of time; dirty, dark and dangerous.

All to grab less cash than a day or twos worth of bankers bonus.

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Hidden 'Windigo' UNIX ZOMBIES are EVERYWHERE

Terry 6
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Social insight

"Windigo-affected websites attempt to infect visiting Windows computers with malware via an exploit kit while Mac users are typically served adverts for dating sites. iPhone owners are redirected to online porn."

So Windows users are just there to provide 'bots.

iPhone users are thought to be in the market for porn.

And Mac users are just lonely.

Nuff said.

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What kid uses wires? FCC supremo angry that US classrooms are filled with unused RJ45 ports

Terry 6
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Power

Schools supplying laptops for classroom/desk work store them in secure cabinets with charge points for each one, which with any luck will be plugged in.

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Terry 6
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Wires...

For most uses a classroom and lots of trailling wires don't mix.

Unless there are floor points ( and it sounds like these are all wall mounted ) the wired connections are of no use whatsoever.

UK schools have wireless connections.

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Terry 6
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Re: What is he saying?

School networks also require tight locking down. There needs to be lots of levels of security. In the UK it's definitely not BYOD, other than maybe on a carefully segregated "guest" connection - and that in a restricted area.

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Malaysia Airlines mystery: Click here for the TRUTH

Terry 6
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Happy

Hoax Slayer

Gosh. I thought they'd gone the way of all flesh long ago. I used to love that site.

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Terry 6
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Blndingly obvious from the first day...

" .....777 had been discovered on the other side of the world in the Bermuda Triangle."

Duh! Where else could it be??

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Wackadoo DIYers scissor-kick beatboxer

Terry 6
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Coffee/keyboard

Bit disappointing really

Some of the words seem rather ordinary, or even quaintly old-fashioned. "chugger" seems like it's been around for ever. "Demo" has been around for almost-ever. It was in general use in the 1970s.

The phrases have always bothered me a bit, because they aren't words, they're sets of words. But many of these are not new either; "science fantasy", "Rt. Hon", "Sword and sorcery" etc.

Paradoxically many of the rest have a ring of being ephemoral, which the OED is supposed to avoid. ("Bestie" was dead the minute we old folks first heard it).

Oh well, since the online (Facebook) version of Scrabble allows all sorts of crappy non-words, courtesy of Collins' Dictionary I guess it's too much to expect the OED to keep some sort of standards.

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Amazon wants me to WEAR NAPPIES?! But I'm a 40-something MAN

Terry 6
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Only slightly at a tangent....

I use Google's mapping on my mobile to take my teenager to the various friends' homes. I almost always use just the postcode - I can find the actual house number myself (I'm not yet totally dependant on Google, yet).

Yet even when it's the first time I've been there Google will, spookily often, identify which is the right front door and often will even show me a picture.

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Terry 6
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Justin Bieber.

J.B. isn't Gothic, true, but The

Horror bit.............................

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Target IGNORED hacker alarms as crooks took 40m credit cards – claim

Terry 6
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Re: Minor correction

In other words ASDA.

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Terry 6
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Re: Offshoring...Oh Joy...

Err no. Not this sort of circumstance. Whatever the level of English of the outsourced staff the context is one in which a very limited range of language would be required, very context specific. Which is also why air crew and air traffic control the world round can communicate. They might not be able to to discuss politics or films, but they can understand "There's a plane coming towards you!"

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Terry 6
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FAIL

Re: Offshoring...Oh Joy...

I was going to be one of those quoting the bangalore bit, but the later posts got it right. Sounds like it was the guys back home not listening rather than the ones out there not calling.

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Brawling neighbours challenge 'quiet' cul-de-sac myth

Terry 6
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Out of sight out of mind

Mine is a cul-de-sac of sorts ( it used to be a proper one until the council decided to play silly buggers and join us on to a "close" that was adjacent.)

We are the ones whose bins get forgotten sometimes, and whose road isn't swept, etc.We are the place where the low life types park their untaxed cars and so on.

Because they know the authorities can't be arsed to come down to our end of the road.

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Terry 6
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IT Angle

Re: Tip toe through the cat crap

No no no no no.

begging the question....

That battle's long lost and a good thing too.

In it's original meaning it was rather wasted. It would have probably faded from use entirely if it hadn't been resurrected. But it meets a very useful need is the way it is actually used.

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UK's CASH POINTS to MISS Windows XP withdrawal date

Terry 6
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Joke

Next steps.......

A Win8 ATM.

If you move your finger slightly when pressing the buttons the keyboard and display both vanish and lots of little rectangles appear instead.

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San Francisco says yes to GIANT Apple flagship store, public plaza

Terry 6
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Coat

And they could have a Microsoft store with lots of,err, windows.

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Five unbelievable headlines that claim Tim Berners-Lee 'INVENTED the INTERNET'

Terry 6
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Facepalm

Re: Macs ARE PCs.

God yes!

"The hard drive has crashed".

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Terry 6
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Facepalm

Re: www = internet

Slightly off-topic. But I used to have meetings in a school with a SEN teacher who didn't know you could save documents (only a few years back). So each time she got called away from her office in the middle of a confidential report she'd turn the machine off and then have to start again later..

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Terry 6
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Re: www = internet

I wish that were the end of it. If I had a £ for every user who's called me and said "The email won't work". When they actually mean, The computer is completely dead. I'd have a lot of £s

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Satisfy my scroll: El Reg gets claws on Windows 8.1 spring update

Terry 6
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Sums it up for me

Just went to change some simple setting on a laptop (nontouch) with Win 8.1

OK, I don't mind too much having to remember where they are. That's life now.

But, having got the right screen I incautiously moved the mouse just a tad. I don't even know where exactly I moved it. It may be that the where doesn't actually matter, but that TIFKAM interpreted it as a swipe.

Whoosh. Screen I'm working on has vanished and I'm looking at some photo APP (presumably the last thing that has been used). . Mostly it's a black screen. There is no icon to click on to take me ANYWHERE else.

If I move the mouse to a tiny area in the top leftt corner I can get a working screen again. If I can get exactly the right place. This takes a couple of attempts, but since every machine is different I already know that it won't be exactly the same next time I go through this.

Windows 8. It's like playing darts blindfold with your back to the dart board.

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Terry 6
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Re: Me too! all aboard the M$ bashing

" I dont wont my GUI gatecrashing my programs just because I wandered into a corner of my desktop".

I think that's the bit that gets me most.

Now you see it,....... etc.

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Terry 6
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Re: As if this will make people happy!

Spot on!

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Terry 6
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Re: As if this will make people happy!

Some people seem to think that the workers in the offices have the time, interest, understanding, will and energy to make sense of TIFKAM.

They don't. They need to get their job done. Which uses computers because they need to do computery things, like click on a little picture and make a document. And they need that document to stay where they can find it. Few know or care about keyboard shortcuts and even when they do seldom do more than ctrl-c/p/s/v.

That's all.

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Terry 6
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Anyone in a proper office with desks and chairs needs a machine with a keyboard at elbow height and a screen at eye height. When you see a tv shot of a place where people use computers to do work, e.g. type stuff, that's what you see. They're not sitting poking fingers onto little fondle slabs.

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Terry 6
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FAIL

Re: Pet peeve

It drive me f***ing mad. And I can't install a new bit of software on each machine I have to use. The number of times I've moved the mouse a bit incautiously and whatever it was I had in front of me has suddenly vanished to be replaced by the sodding screen full of useless rectangles!

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Got a Netgear router from Virgin Media? Change your admin password NOW

Terry 6
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" what kind of moron leaves the wifi enabled"

Was that just trolling or did you mean it?

What kind of techie forgets that these devices are sent out to ordinary members of the public who pay Virgin good money because they just want to connect to the interwebs.

They're not techies. It's the job of techies to remember this fact and deal with it.

And; " surely everybody knows to switch it to modem mode and use your own router".

Bollocks!

Why would they know this? Or have their own router? Or even know what a router is.

To most ordianry people, including those in your block of flats, the hub is a shiny black box with lots of gee whizz lights that make the computer talk to the Facebook.

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