Re: Eggs in one basket
Next time I hire a car, I think I will go to the extra trouble if it's possible, to get a printout of my driving licence record the previous day, along with the required reference number for the hirer. At least that way, if they are unable to get online for some reason when I turn up, they at least have a printed record of any points I may or may not have. Perhaps if they are busy or just short of customers at that time, they may accept this print out at face value, without waiting until the website comes back online again before they hand the keys over.
I know this new system is a bit of a faff and a hassle, especially for people who do not have internet access, but I would imagine this is a sign of things to come as more and more government services come online under the " digital by default " program being driven on by GDS.