This in spades
Treat people like a customer, not like a piece of crap and yes they'll come back.
You'll always find people to pay a bit extra to be able to see the product before buying and give it a quick try out. Its the obvious business model
6 months ago, cooker blew up, and was too old to get parts. Shopping in Currys, Disinterest from the staff even though we were looking to spend a few hundred quid with them.
John Lewis? Much better, come in have a good prod and poke, "You've brought some oven trays to try for size? Good idea, go right ahead, just give us a shout if you want anything"
They even price match . They got the business, currys didn't.
They have also got business for other stuff as well after we just got fed up with DSG Group's attitude. I refuse to go there now