All new shiny upgraded exchange and cabinets all over Hereford. Problem is that the cabinet 50m from the house isn't the one our lines connect to. Oh no that's much too easy. Our lines connect to a cabinet over a mile away and line is old and crappy and can't support the projected 10MBPS promised. The line maxes out at 5MBPS even though line tests in the house by the engineer shows 10MBPS. Once he runs a Speedtest.net test it shows 5MBPS. Strange that.......
Easy I say! Our lines go literally straight past the nice new cabinet so hook us up to that one! After 10 visits to the house and countless exchange tests etc I'm told that BT Openreach engineers have no ability to order that a property be connected to a new cabinet. No ability in the sense that there simply isn't a form to request a job order and they've been expressly told not to offer cabinet changes.
In the meantime I report a fault on the line once a week to the ISP which drives them nuts and one day the cost for BT to continuously dig up parts of a 1 mile line to cabinet may encourage them to do the intelligent thing.
Fail because adding staff to the project is only as good as the quality of the work produced. This smacks of a box ticking exercise to fulfil a government agreed target.