And for this HP customer, since 25 Oct...
...a few day's after the official release of Windows 7, I registered for the upgrade and after giving my name, address, credit card, HP product code, the product's serial number, the date of purchase, uploaded the proof of purchase (as a jpeg), inside leg measurement, blood group, life story/day to-date etc... Got a confirmation email that the anticipated date of delivery for the upgrade would be Nov 6th. That day has gone and no product upgrade had arrived.
Imagine my surprise when, yesterday Nov 9th, I got a confirmation email to tell me that:
"Your proof of purchase has been approved and your order will be shipped on or after the general release date of Windows® 7. We will send you another email notification once we ship your order. We will also post updates on our Windows® 7 website in regards to the availability date of the media at http://www.hp.com/go/windows7."
Proof of purchase was an option to supply; given that HP already had the Product/Serial registered by me to them, it seems to be a redundent requirement to supply this information, let alone have an Approval state, based on what must be a manual check...
On checking the status of my order, AFTER receveiving the above, the anticipated date of delivery is....
Nov 6th
This is not HP but a partner Arvarto Digital Services, a BERTELSMANN company.
The really frustrating thing, beyond the inconsistent declarations giving in the order status report, is that there appears to be no way to contact them to query WTF is going on - HP, too, simply redirect any queries to this partner - Round and round in circles.
So, to recap:
Order Status: Bewildering
Purchaser Status: Very annoyed
Purchaser's likelyhood to buy Vendor's product in future (for Personal and Business): None
There. I feel better...
GT