Re: Openreach to the installs & repairs - favours BT customers
Au contraire. In 2009 BT Retail had my phone and ICUK my broadband. There was a fault on the phone line. BT Retail's reponse was to blame me. More faults. After 4 1/2 months the fault only affected ADSL so I got ICUK on to it. Within an hour or so they had got Openreach to "reset the line". My guess is that the DSLAM (or whatever it is called) was knocked out of place, but BT Retail was structurally incapable of fixing such a fault, because it would require insight or extended technical communication with the customer. Of course I switched my phone line to ICUK and there has been no similar problem since then. Lengthy discussion with BT "high level complaints" and the "ombudsman" was just a whitewash.