* Posts by Nick Jenni

1 post • joined 30 Jun 2009

HSBC online banking hits another wall

Nick Jenni

Causes and effects - HSBC online

24 June: HSBC brings business banking to iPhone: Global bank HSBC is now offering its business internet banking services to UK customers using the Apple iPhone and iPod Touch.

26 June: HSBC online banking goes off the wall: Many HSBC customers are currently struggling to access the company's online banking system.

Doesn't take a genius to work out why there are problems. New capability rolled out. No roll-back plan. Inadequate quality assurance.

What's astounding is the lack of holding page and problem handling. It seems as if management are in denial.