1 post • joined Tuesday 30th June 2009 08:38 GMT
Causes and effects - HSBC online
24 June: HSBC brings business banking to iPhone: Global bank HSBC is now offering its business internet banking services to UK customers using the Apple iPhone and iPod Touch.
26 June: HSBC online banking goes off the wall: Many HSBC customers are currently struggling to access the company's online banking system.
Doesn't take a genius to work out why there are problems. New capability rolled out. No roll-back plan. Inadequate quality assurance.
What's astounding is the lack of holding page and problem handling. It seems as if management are in denial.