Re: Tailes from the support desk
Regarding the Sendmail snafu, all I can say is thank god for Postfix. Everytime I see a Sendmail config, I say it again. Over and over.
209 posts • joined 30 Jun 2009
Regarding the Sendmail snafu, all I can say is thank god for Postfix. Everytime I see a Sendmail config, I say it again. Over and over.
What's even worse is when you work for an organisation that hasn't implemented ITIL, and yet has a "Service Desk" with very few of the supposed ITIL processes and functions to even get the job routed the right way. Sometimes we don't see jobs till 6 months after they were originally logged.
To be fair, ITIL does specify the escalation path if the first level support can't solve the problem. I doubt there is an escalation path for "fails to correctly understand and log the issue". Then again, just because people aren't doing so these days, there's no reason in ITIL you can't hire reasonably skilled triage staff to log or properly categorise inbound calls.
And actually, in terms of intractable coughs, morphine is not "snake oil". Any opiate does an excellent job of suppressing coughs. Of course, often you actually want the cough to do its job, but I've had one or two bouts where the cough was the problem, rather than the underlying lurgie.
Unidentified substances in your cough syrup aren't the way to go, however. I just pop a couple of Panadeine unless you can get a doctor to prescribe the good stuff (syrup with codeine).
Since there are at least two well-known public safety/incident management systems available for purchase off-the-shelf (yes, with a pretty heavy support cost, and some customisation required... but it's proven technology), what makes the Met different to the British Transport Police, which uses one of these systems?
Not to mention all the other police forces and fire and ambulance services that use these products around the world. The Philippines alone covers 100 million people across a number of public safety agencies. And it doesn't take £25m to implement either solution that I'm aware of (not for the likely size of the implementation). Maybe Northrop/Lockheed are just going to rebadge one of these and slap a bit of who-knows-what on top.
Now they've spent a sh!tload on manual fallback, and are preparing to pay ransom money for XP crap, and now the public embarrassment and loss of confidence to the public, perhaps they could actually spend funds on UPGRADING the systems.
Yeah, yeah, I know some old physical kit may well have some "turnkey" XP back end that can't be decoupled from it. If it hasn't reached the end of life, isolate those consoles from any network and superglue the usbs and CDs. For anything else that isn't attached to your multi-million dollar MRI machine that is currently mid-life, UPGRADE.
(Yes, I know what it's like ferreting out old applications, asking the vendor if there's an upgrade, purchasing and implementing said upgrades (or writing new code), and migrating data, but that can all be done if tackled incrementally and thoroughly. And sometimes the solution is better, if you actually spend some time on requirements analysis first, ha! ha! ha!).
Ugh, I had to run some kind of maintenance procedure on one of those things every month when I worked for an insurance company, even though I was the "Windows admin". The Wang guy was paid three times more than I was, but it apparently wasn't in his job description to get out of bed to do the job.
Here's me very nervously typing hieroglyphics for at least 15 minutes into the console at 9pm on a Thursday night in the lonely datacentre, hoping like hell I don't typo some weird crap and make the thing completely die. This was in the late 90s, and so I really feel your pain if one of those buggers was still running a year ago!
Yes, but any employer in NZ - and in fact also in the UK and Australia - would take it to a formal warning if the behaviour wasn't modified.
Also, if your contract said that you were not allowed to browse porn at anytime and it would be grounds for instant dismissal if found, the "friendly warning" doesn't really matter in that instance.
GWX Control Panel is great, well documented and does the biz. Much quicker than manually uninstalling patches and farting around in the registry.
Facebook merely use OAuth, like many other sites and services. They certainly don't own it, and they weren't involved in developing it.
If you said "used by Facebook and Twitter, among others", then maybe you would not be implying it's their standard.
I travel all the time, and use local SIMs, and if have a single SIM phone and I'm expecting something from home - or I feel a compelling need to logon to My Gov (hah) or other services using 2FA - I can spend the 2 minutes putting in my home SIM and waiting for the text.
In reality, because I do travel so much, I have a dual SIM phone. Problem solved.
It's not rocket science, and I can't believe this money was spent - cute illustrations aren't free - on something that is bad advice, hardly a common use-case, and one that can be worked-around easily.
Internode support has gone downhill in recent years as well. My partner has an ongoing issue with the telecom pit outside her house. Every time there's a rainstorm, speeds go to about 12kbps. Every time we ring up and do the dance of "please test with another modem". Why we need to do this when it's the same issue every time - at least half a dozen times - is beyond me.
They used to send out their own pre-configured modems to test with, complete with a pre-paid box to send it back, but no longer do so. . Since most people don't keep spare ADSL modems in their back pockets, it takes days to track down one we can "test" with - many people in this town are on cable.
When I enquired as to why they no longer offer test modems, it's because "we kept losing them". Well, if the replacement cost ended up on the next bill for the people who kept "losing" them, they'd probably find more of the modems finding their way back.
Also, I don't know why there's all this about "if Internode goes the same way..." They got bought out by iiNet years ago, and I presume we're all in the TPG happy family now.
So you think the executives who made this hairbrained decision are millennials? Please.
Have you tried the LED bulbs that have been around for years now, rather than CFLs? Massive power savings, last longer than incandescents, smaller bulbs than CFLs, and don't have the "flicker".
Did this just say that BYOD was part of this trial? WHY???
I have no idea what you mean by "SJW bullying", but yeah, I don't see FB shutting down accounts made for pets. I have at least half a dozen of them in my feed.
I AM queer, and that's actually one of the reasons I don't use my legal name, but the main one is that my *friends* don't use my legal name.
In short, it's ridiculous. You should be able to call yourself what you like. If there are stalkers/spammers/abusers, surely you can report the account on that basis, and an analysis of the account activity would back the report up (or not).
So yeah, I'd select the "stalking" option in your case as well. I got queried by FB, and I simply sent them a suitably-edited JPG scan of my passport, which they accepted. Good luck gleaning info about me with a fake name, birthdate and city of birth. Complete pain in the arse and waste of everyone's time.
From the MIT site:
Kerberos is a network authentication protocol
So what, exactly, is it supposed to be, in your world? Or are you quibbling about the semantics of "service" vs "protocol"?
>How about the govt hires some devs
For this govt, anything third party or outsourced is better than what you can come up with in house. For 99% of things, I actually agree with using third party if it's an established product. For counting the nation's votes, nope, it should be written in house, with the Aussie govt's IP and no third parties getting in the way. And no excuses for releasing the code.
I have to say the Aussie preferences system is a pretty crappy kind of proportional representation, and the "resellability" of such code would be limited anyway.
> 67% of worldwide transactions flow through some SAP platform.
Of WHAT transactions? Absolute bullpuckey.
What is very rarely stated is why it is important for women to achieve parity in particular subjects...
Why is important for people of different races not to be
And who makes the ads about "idiot men"? Hint: ad agencies are still dominated by men, especially in senior roles.
What IS your point? So women, who have just had babies and whose hormones are all over the wazoo, and who are undoubtedly experiencing all kinds of fun with their periods at that time aren't supposed to discuss it EVER to for others (or maybe some of those same women!) to find the IBM campaign patronising at best? Please. Talk about false equivalence.
I'm not in the slightest bit offended. I do think it's f#cking stupid, though.
It's not the fault of the people who objected to Sir Tim's clueless remarks that UCL fired him, seriously. I saw a lot of eye-rolling, but not one person calling for his resignation. If UCL's a bunch of chickensh!ts about social media, that's their problem.
Just because the US doesn't do basic testing doesn't mean nowhere else in the world does. Whether they act appropriately on such testing is something else.
Just set up a bullsh*t Gmail account - email@example.com - if you want to go the Android route. Done.
Which was essentially my point. :-)
Thank you. This is exactly how we get more women into IT - parents getting their daughters interested. I'm sure this is just you being a good dad, but the knock-on effects can be huge.
Not sure about BASIC as a first learning language, but if she loves it and so do you, that's the main thing.
Here's hoping these additional workers don't insert random apostrophes into plurals.
(Yes, "improvement's" is wrong in the article as well.)
Now, now, if you make each sentence its own para, that fixes everything!
Why would the "Sarah Sharp sympathisers" (it ain't just Sarah Sharp, come on) be "up in arms" about this.
For once, Linus isn't being personally abusive. Very few people care about the actual swearing - no-one likes being sworn AT. If someone tells me what I've done is f***king stupid, I get the message, actually. Telling me that I'm f***king stupid makes me instantly think "f**k off, I'm not, I made a mistake" and not exactly keen to bother with their "critique" in future. I think it's a marked improvement, frankly.
What a ridiculous headline. No-one's cared that much about raw speed (not to mention numbers in a lab which will be lucky to be achieved within a factor of 100 in the real world). It's maintainability and future-proofing that are the advantages of fibre.
I think I'm going to apply - I need to learn more about this role, and the company offering it. And so does Twitter.
Our very professional and quasi-govt organisation had a security assessment done recently, and no less than 5 of the 6 USBs that were left randomly around and outside the premises were plugged into networked computers. Yes, professional adults earning (in the main) high-5 to 6 figures.
Sorry, that's an IT fail as well. Assuming you're in a Windows/AD environment, why don't you have SSO enabled in your SharePoint? Why are you using different credentials for just SharePoint?
Ignore me if you're the only educational institution I've ever heard of that doesn't run on Windows.
I have to agree. I still really like my HK-sourced LG G3, but have I received one OTA update since I've owned the thing? No.
I would stick something like Cyanogen on it, but the process looks more convoluted than usual for this model.
There's a separation between Exchange and domain admins only in the larger enterprises. I've worked for many SMEs, public and private, and in all, I was both a domain and Exchange admin. I personally think it's the most common scenario.
However, SMEs are probably not the most broad attack surface in terms of number of potentially-compromised accounts per environment. Then again, there are more of them than large enterprises.
Well, it turned out to be pretty much all bots, and the few actual females often seemed to be "professionals".
Oh, and the "spike" in female membership from the journalists who joined up when the excrement hit the turbine.
Actually, effect and affect are both nouns and verbs. Your explanation is incorrect.
You can "create an effect" (noun). You can "effect a change" (verb).
"x affects y" (verb). "A flat affect" (noun).
Note that the last use of "affect" is not the same as "effect". If you said "a flat effect" you might be saying that the paintwork on a 3D object makes it look flat. "A flat affect" means an observed expression of emotion (used by psychologists).
The best one I encountered along those lines was the guy who smoked heavily and had a Persian cat. Yes, mate, your computer was overheating within 5 minutes of boot because of all the FELTED cat fur bonded with the cigarette tar. I literally peeled it out in layers (it came away nice and clean).
The device itself was fine, and the detachable keyboard was pretty good.
The big show-stopper from my POV was not being able to install non-Store apps. And their going out of their way to nobble efforts like Firefox on ARM. Putty. And no bloody ad-blocker. Blah blah blah
Tell that to us antipodeans who are girding our loins for a mega-whopper El Nino this year.
Guess what - the weather in one part of Northern Europe actually doesn't mean it applies to the rest of the world.
And guess what - a slight dip in global averages for a few years does not actually mean the trend is abating significantly. OK, maybe it *does* potentially mean that, but that is not the conclusion being drawn in the report.
Yeah, wish they would stop filing these under "Science", and make a category called "Lewis and Orlowski's More Crackpot Rants". Then I can just skip 'em.
At least that leaves more than 80% of the Reg as decent reading.
What is the point of a "laptop" like that? Ok, I'm sure you can detach it from the cooling tower and run it in non-overclocked mode on the go, but really, just buy a PC if you need that much cooling.
Also, where's the styling from? Some sci-fi movie circa 1982? It's as fugly as hell.
You missed the magic word "SAP". They don't get out of bed for less than, I dunno, $50 mill these days.
What SAP could possibly have to do with schools is beyond me.
Ah, SAP. Ah, SAP and printers. Yep, forget it if you don't have PS driver support on your crap office printer you scored at Dick Smith.
Oh, for chrissakes.
I get the impression that the story is set in Australia. I live in Canberra, and I recently went to visit a friend of mine in a remote community in Western Australia. 1 hour flight to Sydney or Melbourne. 6 hour flight to Perth. 2 hour flight to small airport. 2 hour drive to small satellite town (not a farm). That's not including waiting for stopovers, which may entail an overnighter in Perth for the next daily flight to the small airport.
Maybe grandpa is not that easy to visit.
Maybe for your home user. Even for a small office, using shared mailboxes (with proper security, so the whole place isn't logging on as "firstname.lastname@example.org"), shared calendars, and scheduling are pretty common features.
Double the memory (8GB, whoopee) and a modern processor, and yes, you can service those 500 users quite well. POP3 isn't even worth discussing. It was crap in 1998, much less now.
I downloaded the new shininess earlier this week, and gaily started adding tables to the doco, only to find that you can't resize columns or rows with the mouse. According to the bugzilla, they've fixed the columns in the nightlies - which I don't bother with - but not the rows.
Also, can't embed a table in a text box. Can't recall if it's ever been able to do that (since text boxes were never very good in LibO, although they seem much improved in this version in general).
Also, yay x64 - working well otherwise so far.
Dear Microsoft: stop distributing the effing thing with your SCCM, sorry SYSTEM CENTER, client, then.