Re: Do organisations not use 360 feedback for support services?
A problem I've seen at several employers / clients is that there is no 'expert user' or whatever for applications, so people turn to IT support. I use Word pretty much every working day, but there are many many functions within it I've seldom/never used. So, when I want to use one of these functions it's just me and Google to try and find out how to do it. Microsoft's major league dicking around with the GUI over the years doesn't help either.